Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Guadalupe Gonzalez

Angier,NC

Summary

Experienced airport customer service agent with Delta Airlines since January 2023, transitioning from the 125 department to the 127 department as a Sky Club Ambassador at the RDU Sky Club since December 2023. With over a decade in the hospitality industry, background spans various roles from server, waitress, and pastry chef to bar manager, sous chef, and banquet server. Worked in diverse settings including country clubs, upscale restaurants, and a Forbes 5-star hotel and spa, honing skills across different positions and aspects of the industry.

Overview

10
10
years of professional experience

Work History

Sky Club Ambassador

Delta Airlines RDU
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Excellent communication skills, both verbal and written
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Organized and detail-oriented with a strong work ethic

Managing Bartender

Sono Sushi
10.2018 - 01.2020
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation

Server

M Sushi
01.2016 - 12.2018
  • Extensive alcoholic beverage knowledge
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
  • Served food and beverages promptly with focused attention to customer needs
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality


Lead Server

The Umstead Hotel and Spa
08.2018 - 01.2019
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Developed strong relationships with guests, fostering loyalty and repeat business

Chef De Cuisine

Flights Bar, The Renaissance Hotel
01.2015 - 12.2017
  • Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment
  • Mentored junior chefs in culinary techniques, fostering their growth and development within the team
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory and staff management systems
  • Conducted daily pre-shift meetings with kitchen staff to communicate goals, updates, and expectations for each shift effectively

Sous Chef

Basan Bull City Sushi
06.2015 - 12.2018
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork
  • Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques

Server

Basan Bull City Sushi
01.2015 - 12.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Assisted in training new hires, providing guidance on restaurant standards and best practices
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike

Sous Chef

NC State University Club
07.2015 - 12.2017
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards
  • Trained kitchen staff to perform various preparation tasks under pressure
  • Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions
  • Contributed to menu design, incorporating innovative culinary techniques that attracted wider clientele

Education

Bachelor of Science - Hospitality Management

The Art Institute
Durham, NC
12-2018

Skills

  • Fluent in English and Spanish
  • Exceptional customer service
  • Hospitality service expertise
  • Service prioritization
  • Multitasking and organization
  • Reliable and responsible
  • Team leadership

Accomplishments

Delta Air Lines Chairman's Nomination

Languages

English
Spanish

Timeline

Sky Club Ambassador

Delta Airlines RDU
01.2023 - Current

Managing Bartender

Sono Sushi
10.2018 - 01.2020

Lead Server

The Umstead Hotel and Spa
08.2018 - 01.2019

Server

M Sushi
01.2016 - 12.2018

Sous Chef

NC State University Club
07.2015 - 12.2017

Sous Chef

Basan Bull City Sushi
06.2015 - 12.2018

Chef De Cuisine

Flights Bar, The Renaissance Hotel
01.2015 - 12.2017

Server

Basan Bull City Sushi
01.2015 - 12.2018

Bachelor of Science - Hospitality Management

The Art Institute

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