Guadalupe Gonzalez
Artesia,Ca
Summary
Dedicated professional committed to delivering exceptional customer service with a proven track record in organizational excellence. Proficient in utilizing relevant software tools to enhance operational efficiency and ensure precise data entry. Eager to contribute skills and expertise in a dynamic environment that values accuracy and attention to detail. Prepared to support team objectives while fostering positive client relationships and driving overall success.
Overview
12
12
years of professional experience
Work History
File Clerk
Pico Rivera City Hall
01.2025 - Current
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Located and retrieved requested documents in accordance with established policies.
- Restored old files and archived completed files for future reference.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Compiled and inventoried documents for archival.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Created and printed labels for well-organized filing.
- Classified documents according to specified guidelines.
- Archived and disposed of documents according to established policies.
- Improved physical and digital filing systems with enhancements to organizational strategies.
Billing Clerk
Serve The People Community Health Center
01.2019 - 01.2023
- Assessed remittance codes from EOBs/ARs and posted charges, payments, and adjustments while resolving billing errors and applying appropriate ICD-10, CPT codes into HCFA-1500, ADA, and UB-04 forms.
- Executed billing tasks and recorded information in company databases.
- Generated daily, weekly and monthly reports for billing department.
- Reconciled accounts receivable to general ledger.
- Audited and corrected billing and posting documents for accuracy.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Verified signatures and checked medical charts for accuracy and completion.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
- Scanned and uploaded medical records into electronic medical records system.
- Processed and tracked requests for medical records from external organizations.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Inventory Clerk
The Gardens Casino
01.2016 - 01.2019
- Maintained detailed records of material quality, type, and value in warehouse inventory.
- Completed physical inventory counts each month.
- Maintained inventory count, tracked usage, and documented variances.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Performed data entry and completed proper paperwork.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Dental Assistant/ Front Desk Associate
Doctor Lim Dental
01.2014 - 01.2016
- Handled administrative tasks including processing claims, managing a multi-line phone system, and organizing patient records.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Designed dental report card to explain patient dental health status and treatment plans.
- Verified patient insurance eligibility and benefits.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Monitored patient comfort and safety during dental procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
Dental Assistant - undefined
American Career College
Long Beach, California01.2014
Skills
- Excellent organizational skills, with strong attention to detail and problem solving
- Ability to multi-task and work in a fast-paced environment while still meeting deadlines
- Excellent customer service
- Leadership
- Problem solving
- Bilingual English/Spanish
- Efficient and resourceful
- Analytical
- Meticulous attention to detail
- Strong problem solving
- Filing management
- Financial records
- File/records maintenance
- Exceptional verbal/written communication
- General office functions
- Accuracy and precision
- Team coordination
- Filing systems expertise
- File tracking
- Correspondence preparation
- Work prioritization
- Database management
- Customer service
- Data entry proficiency
- Document scanning
- Time management
- File retrieval
Timeline
File Clerk
Pico Rivera City Hall
01.2025 - Current
Billing Clerk
Serve The People Community Health Center
01.2019 - 01.2023
Inventory Clerk
The Gardens Casino
01.2016 - 01.2019
Dental Assistant/ Front Desk Associate
Doctor Lim Dental
01.2014 - 01.2016
Dental Assistant - undefined
American Career College
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