Guadalupe Gonzalez Estrada
Starbucks
Compton,CA
10
Years of experience
Accomplished professional known for strong employee training and conflict resolution skills. Committed to maintaining high standards of customer service and workplace safety, driving successful operations in fast-paced environments.
Work History
Shift Supervisor
9 Years 11 Months- Supervised daily operations, ensuring optimal efficiency and customer satisfaction.
- Trained and mentored team members on product knowledge and service standards.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Developed and executed strategies to enhance store performance and sales growth.
- Conducted regular quality checks to uphold beverage preparation standards and consistency.
- Facilitated effective communication among team members to improve workflow and morale.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired partners in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma
Skills
Cash handling
Employee training
Workplace safety
Staff management
Customer-oriented
Safety awareness
Conflict resolution techniques
Policy enforcement
Strategic planning
Team collaboration and leadership
Goal setting and tracking
Inventory counts
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
08.2016 - CurrentRead More
Compton Senior High School
High School Diploma
Read More