Guadalupe Guillen-Pinales
US Army
Burleson,TX
1
Language
9
years of professional experience
Experienced leader with a background in customer service for 9+ years in both public and private sectors. Highly organized, self motivated, and proficient with computers.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Fire Control Systems Repair
6 Years- Upheld company requirements and promoted productivity by maintaining neat and organized work areas.
- Worked closely as part of an effective team to deliver customer requests on time.
- Utilized various troubleshooting, diagnostic and repair methods to alleviate valve issues and operational problems.
- Worked closely as part of effective team to deliver customer requests on time.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed multiple projects and tasks to maintain high quality and timely delivery.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Led process improvements and trained colleagues to enhance team efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Technical Support Agent
4 Months- Resolved customer issues by explaining self-help techniques that resulted in minimal personnel involvement.
- Collaborated with third-party retail technicians to diagnose and address customer complaints and issues with branded products.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
Receptionist
1 Year 8 Months- Scheduled and confirmed appointments.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
Receptionist Assistant
2 Years 9 Months- Displayed professional standards at reception desk to impress visitors.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Obtained and processed payments from clients for products and services.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education
High School Diploma
Skills
Documentation coordination
Digital control optimization
Parts shipment
Troubleshooting skills
Reliable and trustworthy
Friendly
positive attitude
Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Fire Control Systems Repair
US Army
02.2016 - 02.2022Read More
Technical Support Agent
Volt Workforce Solutions
07.2015 - 11.2015Read More
Receptionist
Picacho Properties Index
11.2013 - 07.2015Read More
Receptionist Assistant
Guipi Promotion
10.2012 - 07.2015Read More
Mayfield High School
High School Diploma
Read More