Guadalupe Gutierrez
Chicago,IL
Summary
Dynamic manager with proven expertise at Oreos Fish and Chicken, excelling in team leadership and customer service. Achieved significant waste reduction through effective inventory management and enhanced customer satisfaction by implementing streamlined workflows. Skilled in decision-making and time management, fostering a productive environment while ensuring high food quality and safety standards. ServSafe certified.
Overview
12
12
years of professional experience
Work History
Manager
Oreos Fish and Chicken
02.2023 - 09.2025
- Supervised daily operations to ensure efficient service and food quality.
- Trained staff on safety protocols and best practices in food preparation.
- Managed inventory levels, reducing waste through careful monitoring.
- Implemented streamlined workflows to enhance customer satisfaction and service speed.
- Collaborated with suppliers to ensure timely delivery of fresh ingredients.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Cashier
Jazmins Flowers and Ballons
07.2018 - 07.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product selection and provided recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for cash handling, ensuring accuracy in daily reconciliations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Packager
Open Kitchens
08.2016 - 03.2018
- Operated packaging machinery to efficiently package food products for distribution.
- Collaborated with team members to maintain optimal workflow and meet production targets.
- Conducted regular inspections of packaged goods to verify accuracy and integrity.
- Maintained cleanliness and organization of packaging area to promote safety standards.
- Followed packing processes to increase speed and accuracy.
- Assembled packages according to meet specific customer requirements.
- Completed all orders within established time frames to support timely deliveries.
- Maintained clean and safe work environment, complying with all safety regulations.
Drive-Thru Cashier
Burger King
02.2014 - 11.2015
- Operated cash register efficiently during peak hours, ensuring prompt service for customers.
- Processed customer orders accurately, minimizing errors and enhancing satisfaction.
- Maintained cleanliness and organization of work area to comply with health standards.
- Handled customer inquiries and complaints professionally, fostering positive experiences.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Education
High School Diploma -
Benito Juarez
1450-1510 W Cermak Rd, Chicago, IL 60608Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Oreos Fish and Chicken
02.2023 - 09.2025
Customer Service Cashier
Jazmins Flowers and Ballons
07.2018 - 07.2021
Packager
Open Kitchens
08.2016 - 03.2018
Drive-Thru Cashier
Burger King
02.2014 - 11.2015
High School Diploma -
Benito Juarez