Summary
Overview
Work History
Education
Skills
Timeline
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Guadalupe Hernandez

Harlingen,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm very punctual (really dislike being late/absent) as well as optimistic, easy to communicate and a big team player.

Overview

14
14
years of professional experience

Work History

Fraud Representative

Advanced Call Center Technologies LLC
Harlingen, TX
01.2024 - Current
  • Investigated potential fraud cases by gathering and analyzing customer data.
  • Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
  • Assisted in resolving disputes between customers and banks regarding suspicious transactions or account activity.
  • Updated internal systems with information about new types of fraudulent schemes encountered during investigations.

Shop Manager

shinetime paint and body
Harlingen, TX
02.2017 - Current
  • I was in charge of payroll, supervising day to day tasks while ordering parts, materials and tools or supplies needed to achieve the many vehicles that I am responsible for at the shop. All while making sure the customer leaves with a 100% satisfaction approval.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Maintained high standards of customer service throughout the store.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Oversaw the recruitment, training and development of new staff members.
  • Responded to customer inquiries in a timely manner.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.

Dispatcher

texas expedite logistics llc
La Feria, TX
04.2017 - 08.2021
  • Assigned drivers to appropriate routes based on customer needs.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Participated in team meetings discussing changes in procedures or processes.

Shop Manager

can too auto sales
Harlingen, TX
06.2010 - 02.2017
  • Developed and implemented procedures for the efficient operation of the shop.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Oversaw the recruitment, training and development of new staff members.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Implemented strategies to increase sales and profitability of the shop.
  • Organized special events such as product launches, promotions or discounts.

Education

High School Diploma -

Harlingen High School South
Harlingen, TX
05-2018

Skills

  • Ethical standards
  • Banking operations
  • Transaction review
  • Proficient in windows power point
  • Effective Communication
  • Telephone and email etiquette
  • Account information review
  • Fraud and anomaly analysis
  • Call Management
  • Dispute Resolution

Timeline

Fraud Representative

Advanced Call Center Technologies LLC
01.2024 - Current

Dispatcher

texas expedite logistics llc
04.2017 - 08.2021

Shop Manager

shinetime paint and body
02.2017 - Current

Shop Manager

can too auto sales
06.2010 - 02.2017

High School Diploma -

Harlingen High School South

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Guadalupe Hernandez