Guadalupe Hernandez

Responsibilities:
• Acting as a liaison between the dining room and the kitchen during service
• Knowledge of dishes, preparation methods, and allergies
• Responsible for explaining dishes to guest in the dining room
• Assisted in training new employees on kitchen procedures, policies, and safety protocols
• Working effectively with colleagues to ensure smooth workflow

Achievements:
• Recognized for outstanding performance in the workplace
• Received Employee of the Month from management for dedication to quality service delivery

Skills:
• Adaptability and problem-solving skills to adjust to unexpected situations
• Maintained high standards of cleanliness in the workplace
• Cultivated a positive team culture

Responsibilities:
- Checked in guests for both venues using Resy
- Managed seating at Overstory by moving parties/guests around to maximize capacity
- Adapted quickly to changing venue needs and maintained composure under pressure
- Assisted management in training new host/hostess staff members

- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.