GUADALUPE HERNANDEZ
Temple,TX
Summary
Experienced Master Stylist and Owner with a strong commitment to continuing education and adapting to trends. Skilled in providing exceptional customer service, building and managing relationships, and maintaining high standards of cleanliness and sanitation. Proficient in efficient time management, staff management, and appointment scheduling.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Master Stylist /owner
Blu Studio hair by Lupe
07.2021 - Current
- Fostered strong relationships with clients to ensure repeat business opportunities in the future.
- Demonstrated creative problem solving abilities when addressing difficult customer requests or complaints
- Trained new employees on standard operating procedures related to haircare services.
- Developed expertise in cutting and styling hair for men, women and children using a variety of techniques.
- Ensured client safety by adhering to all sanitation protocols when performing haircare services.
- Maintained detailed records of each client's treatment history and preferences.
- Managed the salon's retail inventory, including ordering products and restocking shelves.
- Implemented innovative marketing strategies to increase overall salon revenue.
- Uphold safety and sanitation standards to reduce salon risks.
- Scheduled hair and makeup services using calendar software and company procedures
- Operated cash registered to receive payments from patrons.
Receptionist
Supercuts
07.2017 - 06.2021
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
Master Hairstylist/ Owner
Marilu Family hair Salon
07.2013 - 05.2016
- Maintained inventory levels of supplies necessary for daily operations such as scissors, shampoos, conditioners.
- Ensured a safe working environment by complying with OSHA regulations related to sanitation standards.
- Utilized business-building tools and programs to increase sales and guest retention.
- Charged for services rendered and products purchased to meet profit goals.
- Ordered, displayed, and maintained supplies.
Master Hairstylist
Marilu Family Hair Salon / salon owner
06.2002 - 05.2013
- Created an inviting atmosphere in the salon by providing warm greetings to guests upon arrival.
- Developed strong client relationships through exceptional customer service and communication skills.
- Performed regular maintenance on all salon equipment to ensure optimal performance.
- Conducted regular assessments of customer satisfaction through surveys or feedback forms.
- Maintained inventory levels of supplies necessary for daily operations such as scissors, shampoos, conditioners.
- Demonstrated excellent time management skills by efficiently scheduling appointments with clients.
- Led the implementation of innovative marketing strategies that increased customer loyalty and retention rates.
- Developed new techniques for creating unique looks for customers based on their individual style preferences.
- Collaborated with other stylists to develop creative hairstyles for fashion shows and photo shoots.
- Handled all cash transactions accurately while adhering to company policies regarding cash handling procedures.
- Trained new team members on salon operations and safety protocols.
- Ensured a safe working environment by complying with OSHA regulations related to sanitation standards.
- Educated clients on proper at-home hair care techniques to maintain their desired look between visits.
- Utilized business-building tools and programs to increase sales and guest retention.
- Encouraged customer retention and cultivated new business by actively promoting cosmetology services.
- Initiated and engaged in conversations to build rapport and discover client wants and needs.
- Scheduled client appointments.
- Ordered, displayed, and maintained supplies.
- Updated and maintained customer information records such as beauty services provided.
- Supervised other hairstylists, hairdressers and assistants.
Master Hairstylist /assistant Manager
Supercuts
06.2002 - 05.2013
- Led the implementation of innovative marketing strategies that increased customer loyalty and retention rates.
- Developed strong client relationships through exceptional customer service and communication skills.
- Performed regular maintenance on all salon equipment to ensure optimal performance.
- Trained new team members on salon operations and safety protocols.
- Created an inviting atmosphere in the salon by providing warm greetings to guests upon arrival.
- Met cleanliness standards by using appropriate sterilization methods.
- Scheduled client appointments.
- Updated and maintained customer information records such as beauty services provided.
- Demonstrated and sold hair care products and cosmetics.
- Supervised other hairstylists, hairdressers and assistants.
- Demonstrated excellent time management skills by efficiently scheduling appointments with clients.
- Recommended skin care and other treatments to drive additional salon revenue and increase client satisfaction.
Education
Certification - Business administration
Summit business for hair salon
Georgetown, Tx08.2018
High School Diploma - undefined
Lanier high school
Austin, Tx05.2002
Skills
- Excellent customer service
- Reliable
- Motivated self-starter
- Organizational proficiency
- Continuing Education Commitment
- High Standards of Cleanliness
- Thorough Consultation Abilities
- Efficient time management
- Quick Learner
- Detail-orientated
- Exceptional Client Communication
- Effective Team Leadership
- Client consultation
- [State] Licensed Cosmetologist
- Relationship building and management
- motivated self-starter
- Sanitation Practices
- Chemical safety
- Appointment Scheduling
- Staff Management
- Outstanding client retention
- Schedule Management
- Appointment Coordination
- Marketing familiarity
- Business Management
- Customer Education
- Sales expertise
- Continuing education
- Networking expertise
- Cosmetology
- Marketing understanding
- Instrument sanitizing
Certification
1192425
LANGUAGES
Spanish
Fluent
Timeline
Master Stylist /owner
Blu Studio hair by Lupe
07.2021 - Current
Receptionist
Supercuts
07.2017 - 06.2021
Master Hairstylist/ Owner
Marilu Family hair Salon
07.2013 - 05.2016
Master Hairstylist
Marilu Family Hair Salon / salon owner
06.2002 - 05.2013
Master Hairstylist /assistant Manager
Supercuts
06.2002 - 05.2013
Certification - Business administration
Summit business for hair salon
High School Diploma - undefined
Lanier high school