Guadalupe Herrera
San Francisco,CA
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and productivity at One Market Restaurant through exceptional teamwork and strong work ethic. Skilled in kitchen communication and customer service excellence, I consistently prioritized tasks for maximum efficiency, significantly reducing order errors and improving guest experiences.
Overview
24
24
years of professional experience
Work History
Food Runner
One Market Restaurant
07.2016 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
Server
Jaspers Corner Tap Restaurant
06.2002 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Busser
Armani Restaurant
10.2000 - 02.2010
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Education
High School Diploma -
Escuela Secundaria
Mexico City1998
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Customer Service
- Sense of urgency
- Bussing Tables
- Server Support
- Heavy Lifting
- Table Bussing
- Kitchen Communication
- Food Running
- Cleaning
- Table clearing
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Food Runner
One Market Restaurant
07.2016 - Current
Server
Jaspers Corner Tap Restaurant
06.2002 - Current
Busser
Armani Restaurant
10.2000 - 02.2010
High School Diploma -
Escuela Secundaria
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