Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Guadalupe Lupian Cervantes

Eugene

Summary


Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

Weber Inc ( Tacobell)
03.2012 - Current
  • Led daily operations ensuring high-quality service and customer satisfaction.
  • Managed inventory levels, optimizing stock to reduce waste and improve turnover.
  • Developed training programs for new staff, enhancing team performance and retention.
  • Implemented cost control measures, improving profitability without compromising service quality.
  • Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
  • Coordinated team scheduling to ensure adequate coverage during peak hours and events.
  • Fostered a positive work environment through effective communication and employee engagement initiatives.
  • Resolved customer complaints promptly, enhancing overall customer experience and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

North Eugene High School
Eugene, OR
06-2011

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Cash management
  • Inventory management
  • Shift scheduling
  • Employee training

Certification

  • Certified servsafe

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Weber Inc ( Tacobell)
03.2012 - Current

North Eugene High School

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