Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Marin

Cicero,IL

Summary

Proven in enhancing customer experiences and sales figures, I leveraged my exceptional customer service and POS system expertise at Compass Group Management to foster loyalty and streamline operations. A friendly and outgoing team player, I adeptly trained new staff, contributing to a positive, efficient team environment and driving sales through creative menu development and efficient service.

Overview

21
21
years of professional experience

Work History

Barista/Cashier

Compass Group Management
09.2019 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.

Sales Assistant

Vianney
05.2021 - 09.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Updated product displays regularly, keeping store appearance fresh and appealing.

Cashier/Server/Barista

Aramark
04.2008 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Receptionist Supervisor

Comma Nails Spa Nail
03.2010 - 08.2010
  • Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
  • Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
  • Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
  • Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
  • Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.

Cashier

Princess Flowers
02.2004 - 12.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

N/A - Photographer

Wright College
Chicago, IL

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Order Taking
  • Cash Register Operation
  • Espresso machine operation
  • POS Systems
  • Menu Memorization
  • POS System Operation
  • Hospitality service expertise
  • Up-selling

Languages

Spanish
Native or Bilingual

Timeline

Sales Assistant

Vianney
05.2021 - 09.2022

Barista/Cashier

Compass Group Management
09.2019 - Current

Receptionist Supervisor

Comma Nails Spa Nail
03.2010 - 08.2010

Cashier/Server/Barista

Aramark
04.2008 - 09.2019

Cashier

Princess Flowers
02.2004 - 12.2004

N/A - Photographer

Wright College

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