Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Guadalupe Martinez

Chicago,IL

Summary

Highly driven and dedicated bilingual administrative professional with extensive experience in travel coordination, event planning an loan processing. Seeking a Capital Servicing Specialist role at Toast to leverage my exceptional customer service skills, financial expertise, and proficiency in managing complex transactions to ensure customer satisfaction and business growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Inside Sales/Loan Advocate

OppLoans
03.2020 - 05.2023
  • Assisted 50 customers per day seeking personal loans, reviewing applications, and gathering necessary documentation for approval.
  • Evaluated clients' financial history and collaborated with underwriters to expedite loan processing.
  • Ensured privacy, security, and compliance standards were met for customer loan files.
  • Increased loan conversion rates with step-by- step prompts for customers to obtain necessary documents from banks and private and government entities.

Administrative Assistant

American Academy of Pediatric Dentistry
05.2018 - 03.2020
  • Provided exceptional customer service to members, addressing inquiries and resolving issues professionally.
  • Processed dues payments, subscription orders, and managed member profile changes
  • In-charge of In-Service Exam processing, invoicing, and record maintenance.
  • Assisted in processing invoices and payments for exhibitor booths.
  • Managed over 50 customers calls per day.

Meetings Assistant

American College of Healthcare Executives
05.2016 - 03.2018
  • Coordinated and organized development tests and internal meetings.
  • Served as liaison with seminar faculty with any matters related to expenses, contracts, scheduling and A/V needs.
  • Managed internal master calendar for clusters and special programs.
  • Created and implemented online faculty portal where faculty members could submit, upload and sign all necessary documents.

Senior Travel Coordinator

Heartland Alliance
10.2014 - 05.2016
  • Booked travel arrangements and staff meetings for the transport department.
  • Processed employee expense reports and reconciled travel corporate credit card.
  • Coordinated preparation and dissemination of company reports for transport meetings.
  • Delegated as the primary contact person for travel-related matters.
  • Reduced costs by combining 2 cities that could be routed on the same day.

Senior Administrative Assistant/ Accounts Payable Clerk

AVM Travel
08.2004 - 10.2014
  • Planned travel arrangements for owners, groups, and destination weddings.
  • Reviewed and executed RFP and BEO requests for destination weddings.
  • Processed expense reports, checks/payments to vendors, and weekly ACH deposits.
  • Assisted with vendor invoice details and payroll processing.
  • Implemented online payment method options.

Education

Bachelor of Science - Business Administration

DePaul University
Chicago, IL
06.2025

High School Diploma -

Morton West High School
Berwyn, IL
06.2004

Skills

  • Financial Data Collection
  • Complex Product Knowledge
  • Accurate Recordkeeping
  • Accounts Payable and Accounts Receivable
  • Trained in Salesforce
  • Microsoft Office
  • AR/AP
  • Customer Service
  • Travel Administration
  • Inside sales

Certification

  • Diversity Equity and Inclusion in the workplace Certificate, USF Office of Corporate Training and Professional Education - May 2021

Timeline

Inside Sales/Loan Advocate

OppLoans
03.2020 - 05.2023

Administrative Assistant

American Academy of Pediatric Dentistry
05.2018 - 03.2020

Meetings Assistant

American College of Healthcare Executives
05.2016 - 03.2018

Senior Travel Coordinator

Heartland Alliance
10.2014 - 05.2016

Senior Administrative Assistant/ Accounts Payable Clerk

AVM Travel
08.2004 - 10.2014

Bachelor of Science - Business Administration

DePaul University

High School Diploma -

Morton West High School

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Guadalupe Martinez