Guadalupe Martinez
Bradenton,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing the leading practices and adept to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Service Minds LLC.
05.2024 - Current
- Assisting a large volume of real time call-in customers with questions including reports on services needed or performed.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Optimized customer support by establishing collaborative service environment through targeted operational initiatives with a positive outlook.
Retail Sales Associate
T Mobile
09.2022 - 03.2023
- Greeted customers and provided outstanding customer service answering questions and addressed customer concerns.
- Helped customers complete purchases, locate items
- Educated customers about product features and benefits to aid in selecting best options for each individuals needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Housekeeper/Commercial Laundry Attendant/Purchasing Assistant
El Presidente Condominium
12.2020 - 12.2022
- Adhered to professional house cleaning checklists to verify standard cleanliness for all units, walkways, common areas including work spaces.
- Used chemicals by following safety protocols and procedures to avoid injuries and property damages.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Inventory management, notified supervisors of shortages and orders placed for operational regulations.
- Provided essential data reports to management and front desk representatives in real time, finalizing deadlines to a fast-paced environment.
Water Treatment Specialist/Parts Coordinator
US Army
06.2017 - 12.2020
- Performed water quality analysis, testing and verification.
- Recorded test data and prepared reports, summarized charts to interpret test results.
- Parts order assistant and provided locations on equipment distribution, including exchanges.
- Assisted in water reconnaissance and site preparation in maintaining treatment equipment.
- Provided timely, insightful and accurate reports to upper management.
Education
BBA -
Keiser University
Fort Lauderdale, FL07-2026
High School Diploma -
Southeast Highschool
Bradenton, FL05-2017
Skills
- Strategic consulting solutions
- Coordinated scheduling expertise
- Task prioritization
- Accurate documentation skills
- Analytical reasoning
- Detail-oriented data input
- Account management
- Effective complaint resolution
Languages
Spanish
Professional Working
Timeline
Customer Care Representative
Service Minds LLC.
05.2024 - Current
Retail Sales Associate
T Mobile
09.2022 - 03.2023
Housekeeper/Commercial Laundry Attendant/Purchasing Assistant
El Presidente Condominium
12.2020 - 12.2022
Water Treatment Specialist/Parts Coordinator
US Army
06.2017 - 12.2020
BBA -
Keiser University
High School Diploma -
Southeast Highschool
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