Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing the leading practices and adept to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Service Minds LLC.
05.2024 - Current
Assisting a large volume of real time call-in customers with questions including reports on services needed or performed.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Optimized customer support by establishing collaborative service environment through targeted operational initiatives with a positive outlook.
Retail Sales Associate
T Mobile
09.2022 - 03.2023
Greeted customers and provided outstanding customer service answering questions and addressed customer concerns.
Helped customers complete purchases, locate items
Educated customers about product features and benefits to aid in selecting best options for each individuals needs.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.