Guadalupe Martinez
Little Elm
Summary
Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant-Remote
Texas Door Repair
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Claim Adjuster-Remote
IA American Warranty
07.2022 - 09.2024
- Negotiated favorable settlements with claimants, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Patient Service Representative
Community Medical Centers
04.2019 - 10.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
Certificate - Administrative Medical Assistant
Stockton Adult School
Stockton, CA05-2014
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Policy Interpretation
- Computer Skills
- Customer service and support
- Team Collaboration
- Claims adjustment
Certification
Administrative Medical Assistant
Languages
Spanish
Professional Working
Timeline
Administrative Assistant-Remote
Texas Door Repair
10.2024 - Current
Claim Adjuster-Remote
IA American Warranty
07.2022 - 09.2024
Patient Service Representative
Community Medical Centers
04.2019 - 10.2020
Certificate - Administrative Medical Assistant
Stockton Adult School
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