Hi, I’m
Guadalupe Matsuo
Costumer Service Rep
Bakersfield,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
years of professional experience
Work History
Advanced Auto Parts
Commercial Sales Representative
08.2022 - Current
Job overview
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Provided day-to-day support for 40+ automotive shop accounts by answering inquiries, checking availability of products and corresponding with customers via email.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Quoted prices, credit terms and other bid specifications.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements
- Worked with distribution centers to expedite orders to increase delivery times by 1 day improving customer satisfaction.
Brookdale Senior Living
Server Support Team Lead
04.2020 - 08.2021
Job overview
- Responsible for setting up dining room for 50+ Assisted residents with making menu choices in informative and helpful fashion
- Maintained knowledge of special diet restrictions; Delivered meals to residents who were non-mobile
- Regularly checked on residents to ensure satisfaction with each food course and beverages.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided continuous evaluation and feedback to server employees.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Performance Driveline, Bakersfi
Stock Manager
01.2018 - 04.2020
Job overview
- Updating records, and maintaining inventory.
- Created and enforced detailed organization processes to increase quality and service standards.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Integrated warehouse operations with existing and new business processes.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Organized records of vehicles, schedules and completed orders.
- Conducted research to address shipping errors and packaging mistakes.
- Tracked production and quality control systems to proactively identify deficiencies.
Days Inn
Lead Receptionist
01.2014 - 04.2018
Job overview
- Maintaining our monthly schedule of residents and tours per month
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Developed and implemented promotional strategies to increase occupancy.
- Fostered safe lodging environment with reliable and effective security services.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Supervised team of seven front desk agents and helped to resolve issues arising during shifts.
Education
UEI College
Medical Assistant
2016
Foothill High SchoolBakersfield, CA
High School Diploma
06.2009
Skills
- BLS Certified - Expires June 2023
- Sales Team Support
- Client Satisfaction
- Residential Management
- Client Correspondence
- Customer Support
- Critical Thinking
- Hospitality Operations
- Adaptability and Dependability
- Customer Loyalty
- Customer Account Management
- Time Management
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Commercial Sales Representative
Advanced Auto Parts
08.2022 - Current
Server Support Team Lead
Brookdale Senior Living
04.2020 - 08.2021
Stock Manager
Performance Driveline, Bakersfi
01.2018 - 04.2020
Lead Receptionist
Days Inn
01.2014 - 04.2018
UEI College
Medical Assistant
Foothill High School
High School Diploma
Similar Profiles
Latisha GreenLatisha Green
Keyholder at Advanced Auto PartsKeyholder at Advanced Auto Parts
John DeLucaJohn DeLuca
Auto Parts Specialist at Advanced Auto PartsAuto Parts Specialist at Advanced Auto Parts
Lance CarterLance Carter
General Manager at Advanced Auto PartsGeneral Manager at Advanced Auto Parts
Elizabeth VelezElizabeth Velez
General Store Manager at Advanced Auto PartsGeneral Store Manager at Advanced Auto Parts
Bryson LeLouisBryson LeLouis
Process Assistant MIT2 at Amazon LLCProcess Assistant MIT2 at Amazon LLC