Summary
Work History
Education
Skills
Timeline
Generic

Guadalupe Mercado

Hondo,TX

Summary

Insurance Specialist with broad knowledge in auto and property insurance domains. Experience includes policy analysis, excellent customer service, ensuring comprehensive coverage tailored to client needs and compliance with state insurance regulations. Strengths include strong analytical skills, adept at multitasking and effective communication capabilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Work History

Insurance Speciaist

USAA
San Antonio, Texas
04.2025 - Current
  • Reviewed policy documents to verify accuracy and coverage details.
  • Assisted clients in understanding insurance options and addressing inquiries.
  • Collaborated with underwriters to assess risk factors for new policies.
  • Maintained accurate records of client interactions and policy changes.
  • Implemented best practices for data entry and document management.
  • Evaluated customer applications to determine eligibility for coverage.
  • Closed sales on new policies by presenting options efficiently.
  • Counseled prospects on coverage limits, benefits, and regulations.

Education

High School Diploma -

Medina Valley High School
La Coste, TX
05-1994

Skills

  • Policy analysis
  • Risk assessment
  • Customer counseling
  • Data management
  • Sales closing
  • Client relationship management
  • Effective communication
  • Documentation skills
  • Documentation
  • Property insurance
  • Policy adjustment
  • Quotes and sales

Timeline

Insurance Speciaist

USAA
04.2025 - Current

High School Diploma -

Medina Valley High School