Guadalupe Montana
Arlington,TX
Summary
Operations and team leadership professional with a background in warehouse logistics, production, customer service, and financial administration. Known for supervising packing operations, training staff, maintaining inventory accuracy, and managing daily cash and credit reconciliation with attention to quality, safety, and detail.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Material Processor
Assurant
Irving, Texas
02.2026 - Current
- Processed incoming Assurant materials using tracking systems and workflow procedures.
- Inspected material packages for accuracy, damage, and missing information.
- Sorted and packed phones for efficient processing and shipment.
Warehouse Packing Team Leader
K&N; Engineering
Grand Prairie, TX
10.2020 - 09.2022
- Promoted to supervise operations in the KPD (Packing Department), the company's highest-revenue generating sector.
- Audited worker performance to ensure quality standards, optimized line speed, and facilitated cross-training across multiple internal departments.
- Supervised production teams on K&N Engineering manufacturing floor
- Monitored assembly workflows and resolved line interruptions
- Educated operators on safety procedures and standard work protocols
Lead Customer Service Representative
ACP Services (Greyhound Lines Agency)
Fort Worth, TX
04.2016 - 01.2020
- Led passenger boarding operations and ticket sales while addressing high-volume customer inquiries to ensure smooth travel experiences.
- Assisted Greyhound passengers with schedules, fares, and ticket purchases.
- Helped Greyhound passengers navigate schedules and fares to facilitate ticket purchases.
- Addressed customer inquiries regarding routes and connections to ensure understanding of boarding procedures.
- Managed daily financial reconciliation by verifying cash/credit transactions and balancing agent cash drawers, ensuring accuracy in armored-car bank deposits.
Picking & Packing Specialist
Ulta Beauty (via Xander Staffing)
10.2025 - 12.2025
- Utilized RF scanners to select, sort, and organize consumer products efficiently under tight deadlines.
- Packed and prepped goods for high-volume shipment, ensuring quality and accuracy of items.
- Packed Ulta Beauty orders for shipment through Xander Staffing fulfillment operations.
- Verified item codes, quantities, and package accuracy against packing slips.
- Labeled cartons with shipping information and carrier requirements.
Customer Service Representative (CSR)
PLS Financial Services
08.2024 - 07.2025
- Assisted customers with check cashing, money orders, and bill payment services at PLS Financial Services.
- Executed secure financial transactions, ensuring accuracy in cashing checks, issuing money orders, and processing electronic transfers.
- Processed transactions for money transfers, prepaid cards, and loan payments accurately.
- Explained PLS service options, fees, and required documents to customers clearly.
- Ensured compliance by accurately inputting and verifying client personal data.
Receiving & Compliance Logistics Associate
Mouser Electronics
03.2024 - 07.2024
- Managed inbound receiving pipeline; processing product counts and detailed descriptions from international shipments to ensure accurate inventory records.
- Scanned inventory with RF devices during receiving and put-away tasks.
- Generated systemic and physical product labels, enhancing traceability across international inventories.
- Picked and packed electronic components for accurate shipping and delivery.
- Processed Mouser Electronics order fulfillment requests using warehouse management systems.
Fulfillment Specialist
Neiman Marcus (via Assist Personnel)
Dallas, TX
11.2023 - 02.2024
- Picked merchandise orders for luxury retail fulfillment at Neiman Marcus distribution operations.
- Processed and packed online customer orders and inventory shipments for retail storefronts, ensuring timely delivery and customer satisfaction.
- Packed customer shipments with careful attention to presentation and order accuracy.
- Checked items against packing slips for accuracy against packing slips and shipping labels.
Manufacturing Production Associate & Operator
Johnson & Johnson (via Kelly Services)
Irving, TX
09.2022 - 09.2023
- Operated critical machinery, managing complex chemical and physical processes to ensure quality production of medical breast implants.
- Mixed raw materials, prepared precise molds, and handled specialized oven-curing processes while conducting rigorous quality control inspections to maintain product standards.
Warehouse Logistics Specialist
Amazon Fulfillment
Coppell, TX
01.2020 - 08.2020
- Coordinated inbound and outbound shipments across Amazon fulfillment workflows.
- Streamlined inventory staging and replenishment of robotic stow networks, ensuring continuous fulfillment operations.
- Monitored inventory accuracy using warehouse management systems and scan tools.
- Scheduled dock activity with carriers and delivery partners.
Reporting & Accounting Clerk
Greyhound Lines
Dallas, TX
08.2013 - 04.2016
- Compiled, audited, and published operational data into daily and monthly executive summaries to ensure accurate reporting for stakeholders.
- Tracked financial metrics and managed PTO/payroll registries while processing revenue refunds and balancing commercial bank deposits to maintain financial integrity.
- Processed invoices and expense reports for Greyhound Lines accounting operations
- Reconciled daily cash receipts against ticket sales and transportation records
- Prepared journal entries for general ledger accuracy and month-end close
Operations & Earnings Adjustments (OEA) Specialist
Americanos USA, LLC
Dallas, TX
01.2009 - 07.2013
- Audited and updated source documents, ensuring secure data entry to accurately resolve daily ledger variances.
- Managed order processing and verified account information for accuracy.
- Coordinated daily client support for Americanos USA service operations.
- Resolved customer inquiries using company policies and service guidelines.
Education
High School Diploma Equivalent -
Colegio de Bachilleres #7
Chihuahua, MxSkills
- Team training
- Inventory control
- RF scanning
- Warehouse management
- Inventory Management
- Advanced Excel
- Stock monitoring
- Stock control
Certification
- Excel Seminar & ADP Year-End Systems Training (2012)
EDUCATION & PROFESSIONAL CERTIFICATIONS
English as a Second Language (ESL) Mountain View College
Timeline
Material Processor
Assurant
02.2026 - Current
Picking & Packing Specialist
Ulta Beauty (via Xander Staffing)
10.2025 - 12.2025
Customer Service Representative (CSR)
PLS Financial Services
08.2024 - 07.2025
Receiving & Compliance Logistics Associate
Mouser Electronics
03.2024 - 07.2024
Fulfillment Specialist
Neiman Marcus (via Assist Personnel)
11.2023 - 02.2024
Manufacturing Production Associate & Operator
Johnson & Johnson (via Kelly Services)
09.2022 - 09.2023
Warehouse Packing Team Leader
K&N; Engineering
10.2020 - 09.2022
Warehouse Logistics Specialist
Amazon Fulfillment
01.2020 - 08.2020
Lead Customer Service Representative
ACP Services (Greyhound Lines Agency)
04.2016 - 01.2020
Reporting & Accounting Clerk
Greyhound Lines
08.2013 - 04.2016
Operations & Earnings Adjustments (OEA) Specialist
Americanos USA, LLC
01.2009 - 07.2013
High School Diploma Equivalent -
Colegio de Bachilleres #7