Guadalupe Mora

Retail Store Manager

Metro by T-Mobile

05.2019 - Current

Directed daily operations, ensuring smooth store functionality and optimal customer service.
Trained and mentored staff on product knowledge and sales techniques to enhance performance.
Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
Established merchandising standards, resulting in enhanced product visibility and customer engagement.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Optimized store displays and appearance via strategic merchandising.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Submitted orders for new inventory.
Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
Led team in achieving sales targets through strategic merchandising and customer engagement initiatives.
Oversaw daily operations, ensuring compliance with company policies and standards for customer service.
Completed routine store inventories.