Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Morado

Los Angeles,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Lupita’s Antojitos

Cashiers
06.2023 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Met customer service goals and exceeded customer expectations.

Customer Service Representative

Global Paratransit
02.2024 - 04.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Scandinavian Coachcraft

Front Desk Office
03.2023 - 05.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

NSN Care Inc

Caregivers Services
06.2022 - 03.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Social Junk Removal Services

Front Desk Office
11.2017 - 06.2019
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Quickly learned new skills and applied them to daily task, improving efficiency and productivity
  • Answered multi-line phone system to respond to inquiries and transfer calls to the correct department and personnel

Education

Southbay Adult School
Redondo Beach, CA

Skills

  • Customer Relations
  • Attention to Detail
  • Multitasking
  • Good Telephone Etiquette
  • Scheduling
  • Consultative Sales
  • Customer Service
  • Cash Handling
  • Payment Collection
  • Progress Documentation
  • Meal Preparation
  • Client documentation

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Global Paratransit
02.2024 - 04.2024

Lupita’s Antojitos

Cashiers
06.2023 - Current

Scandinavian Coachcraft

Front Desk Office
03.2023 - 05.2023

NSN Care Inc

Caregivers Services
06.2022 - 03.2023

Social Junk Removal Services

Front Desk Office
11.2017 - 06.2019

Southbay Adult School
Guadalupe Morado