Guadalupe Morales
Yuma,AZ
Summary
Sales Associate and HR Assistant who is highly energetic, outgoing and detail-oriented. Handles multiple responsibility simultaneously while providing customer service. I’ve always been known to be reliable and friendly who quickly learns and masters new concepts and skills. Very passionate about helping customer and creating a satisfying shopping experience. I’m a very dedicated team player and always out to help others as well as making sure I complete my task that are giving.POS, cash handling, inventory, reprint sales tag, putting returns away, stocking, managing paperwork, entering employee into system,I-9, tax documents and of course providing excellent customer service are my main skills. Always out to thrive in life and making sure I go beyond then my expectations.
Overview
10
10
years of professional experience
Work History
HR Assistant
Yuma County Human Resources
Yuma, AZ
11.2020 - 08.2023
- Handled sensitive and confidential employee information with complete discretion
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
- Processed onboarding paperwork for new hires and rehires
- Processed employee status changes, keeping human resources systems and employee records up to date
- Developed and maintained training materials and benefits packets for new hires
- Drove employee feedback to deliver information to management for corrective action
- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives
- Managed strategy for performance evaluation, corrective action and disciplinary measures
- Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges
- Implemented centralized database to streamline data sharing, enhance reporting and realign HR information
- Decreased HR costs and risks while increasing third-party vendor productivity
- Updated HR databases with employee changes in position, salary, and personal information.
- Provided administrative support to the HR department, including document preparation and calendar management.
Sales Telephone Retail Sales Representative
Wal-Mart
Yuma, AZ
04.2017 - 11.2020
- Greeted customers, identified their needs and provided product information.
- Increased store sales by cross-selling complementary items.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Addressed customer questions and concerns regarding products and services.
- Improved customer service feedback scores through outstanding service.
- Drove sales through development of successful promotional strategies and product placement.
- Coordinated with other departments for smooth functioning of operations.
- Created price tags and merchandise signs for new items.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Upsold additional products when appropriate to increase store revenue.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Processed returns, exchanges and refunds as per company policies.
- Resolved customer complaints in a professional manner.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Retail Sales Associate
JCPenney
Yuma, AZ
10.2013 - 04.2017
- Provided product information and answered customer questions.
- Processed returned merchandise according to company policies.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Stocked shelves with merchandise according to company standards.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Handled customer complaints in a professional manner.
- Maintained records related to sales for store management.
- Assisted customers with finding the right product for their needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Offered suggestions for additional items that may be of interest to customers.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Placed special orders or called other stores to find desired items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cross-sold products and services to increase average transaction value.
Education
Nail Technician - Cosmetology
Beebe Academy of Beauty
Yuma, AZ03-2024
High School Diploma -
Aztec High School
Yuma, AZ05.2014
Skills
- Cost reductions
- Personnel engagement
- HR policy/procedure development
- Complex problem-solving
- Confidential document control
- HR information systems
- Administer training modules
- Tax reporting
- HR program development
- Data evaluation
- Manager coaching and training
- Microsoft Office Suite
- Performance management
- Staff training and development
- HR services
- Time and labor control
- Customer relations
- EDMS
- Excel
- Oracle
- POS system
- Cash handling
- Drawer balancing
- Returns processing
- Product restocking
- Sales expertise
- Inventory management
- Work ethic and integrity
- Customer service excellence
- Staff training
- Records maintenance
- Refunds and exchanges
- Gift card handling
- Promotions and discounts
Timeline
HR Assistant
Yuma County Human Resources
11.2020 - 08.2023
Sales Telephone Retail Sales Representative
Wal-Mart
04.2017 - 11.2020
Retail Sales Associate
JCPenney
10.2013 - 04.2017
Nail Technician - Cosmetology
Beebe Academy of Beauty
High School Diploma -
Aztec High School