GUADALUPE MORALES

HR Assistant Duties:

• Collect necessary documents (e.g., identification, tax forms, direct deposit information) for new hires.

• Create employee files and maintain confidential records.

• Set up new employee accounts in company systems (email, payroll, etc.).

• Organize orientation sessions to introduce new hires to company culture, policies, and procedures.

• Payroll processing for employees hired through agencies. Quick to communicate if there were any

discrepancies regarding hours and pay.

• Decorated the office for seasonal events and coordinated party planning, including decorations,

catering, and logistics. As well as, updating the calendar for any meetings.

Office Duties:

• Processed customer orders using QuickBooks, ensuring accurate invoicing and timely order fulfillment.

• Coordinated with freight companies to schedule and manage pick-ups and deliveries, ensuring on-time

shipping and receiving.

• Assisted the warehouse team with inventory management, order packing, and organizing shipments.

• Communicated with customers to confirm order details and handle any inquiries related to products

or deliveries.

• Collaborated with team members to streamline office procedures and improve overall efficiency.

• Created and updated Excel schedules for the production team, managing order timelines based on

incoming orders and priority needs, ensuring timely production and delivery.

• Process daily orders across multiple sales platforms, ensuring accurate invoicing and customer satisfaction
• Manage back-orders, provide proactive updates to customers about open pre-orders, and process returns and credit invoices
• Regularly update website inventory, including stock quantities, expected arrival dates for pre-orders, and removal of discontinued items
• Serve as the first point of contact for customers, providing timely and professional assistance over the phone, email, and chat throughout multiple websites
• Handle customer inquiries, resolve issues related to damaged or missing items, and provide return labels when needed
• Represent the company at trade shows and live events, setting up booths to attract and engage attendees, resulting in increased brand exposure and product sales
• Conduct live TikTok sessions to showcase products, engage with customers, and generate sales through social media platforms
• Collaborate with warehouse teams to address any operational concerns or issues, ensuring smooth workflows
• Assist supervisors by reporting low stock on tools and supplies to ensure inventory is maintained
• Train new employees on processes, systems, and customer service practices to ensure smooth on-boarding
• Provide assistance to the manager during peak periods, offering support in handling financial documentation or inquiries
• Maintain professionalism and high standards in all customer and internal communications, contributing to a positive team and company culture

• Assisted with the creation of a variety of self-care products, including soaps, bath bombs, lotions, and other body care items, ensuring high-quality production and attention to detail
• Weighed materials, mixed ingredients, and helped prepare batches for production while adhering to safety protocols when working with hot oils and hazardous materials
• Labeled products accurately based on size and specifications, ensuring compliance with industry standards and maintaining brand consistency
• Provided customer support through live chats, phone calls, and emails, addressing questions, resolving issues, and assisting with product recommendations
• Processed orders efficiently, ensuring that customer requests were handled promptly and accurately
• Worked closely with a team to ensure production goals were met while maintaining a positive and efficient work environment
• Participated in company events to promote and sell products, fostering customer relationships and brand loyalty

• Efficiently picked and packed items, consistently handling products weighing 30-90 lbs with attention to detail to ensure safe and accurate shipments
• Managed high-volume orders while meeting strict deadlines in a fast-paced environment, consistently exceeding daily performance expectations by working at 110% capacity
• Cross-trained in outbound operations, providing support in different areas when needed to help meet operational needs and ensure timely order fulfillment
• Collaborated with team members to adapt to changing workloads, contributing to a seamless workflow during peak periods
• Maintained organization within the warehouse by ensuring products were stored and organized for efficient picking and packing
• Worked extended shifts (10+ hours daily) to meet demanding quotas and ensure on-time shipment of orders
• Performed quality checks on items to ensure accuracy and avoid shipping errors, maintaining high standards of order fulfillment
• Ensured that all packed orders were secure, properly labeled, and ready for timely dispatch