Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Morales

Chicago

Summary

Dynamic and results-driven professional with extensive experience in healthcare and customer service. At Aperion Care, I excelled in nursing assistance and developed strong client relations, ensuring compliance with HIPAA regulations. Recognized for my quick problem-solving abilities and effective time management, I consistently delivered high-quality care and support.

Overview

8
8
years of professional experience

Work History

Roof Contractor

Guadalupe Morales
Chicago
01.2025 - Current
  • Coordinated with suppliers to procure necessary materials for projects within budget constraints.
  • Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
  • Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
  • Provided guidance and training to new team members as needed in order to meet performance goals.
  • Identified potential issues or risks that could impact the successful completion of projects.
  • Established work, budgets, and construction timelines to manage and plan projects.

CNA

Aperion Care Burbank
Chicago
06.2024 - Current
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.

CNA

Aperion Care International
Chicago
06.2021 - 03.2024
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Followed HIPAA regulations to maintain the confidentiality of sensitive medical and personal information.
  • Developed trusting relationships, and provided emotional support to patients and families.
  • Completed daily documentation and charts regarding patient care, and input reports into practice databases.

RECEPTIONIST

Aperion Care International
Chicago
08.2021 - 06.2022
  • Used proper telephone etiquette, answered calls and caller questions, and transferred them to the proper extensions.
  • Coordinated catering needs for meetings, or other special events, held onsite.
  • Checked visitors in and directed or escorted them to the appropriate departments and personnel.
  • Assisted with administrative tasks, such as filing documents and copying materials.
  • Greeted visitors warmly, and ensured they had a positive experience.
  • Maintained confidentiality of sensitive information obtained through job duties.

SHIFT MANAGER

IHOP
Chicago
02.2019 - 09.2020
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Established and maintained positive and professional employee relationships.
  • Addressed customer complaints, and resolved conflicts.

SERVER

IHOP
Chicago
03.2018 - 09.2020
  • Provided excellent customer service by anticipating needs, and responding promptly to requests.
  • Prioritized multiple tasks in a dynamic environment, and stayed calm and composed.
  • Demonstrated ability to interact with customers in a friendly, professional manner.

RECEPTIONIST

Magic Car Wash
Chicago
01.2018 - 03.2018
  • Handled money and kept track of sales being made throughout the day.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided typing, word processing, clerical support, and assisted with special projects.

Education

Chicago Roofing School
Chicago, IL
11-2024

CNA -

Illinois Nursing Academy
Midlothian, IL
03.2022

High School Diploma -

Phoenix Military Academy
Chicago, IL
01-2021

Skills

  • ADLs assistance
  • Quick problem solver
  • Complex problem-solving
  • Nursing assistance
  • Verbal and written communication
  • Time management
  • Customer and client relations
  • Document control
  • Billing and payment processing
  • Adaptive to dynamic settings
  • Bilingual
  • Roofing techniques
  • Quality control
  • Residential construction
  • Vendor negotiation
  • Cost estimation

Languages

  • Spanish, Fluent
  • English, Fluent

Timeline

Roof Contractor

Guadalupe Morales
01.2025 - Current

CNA

Aperion Care Burbank
06.2024 - Current

RECEPTIONIST

Aperion Care International
08.2021 - 06.2022

CNA

Aperion Care International
06.2021 - 03.2024

SHIFT MANAGER

IHOP
02.2019 - 09.2020

SERVER

IHOP
03.2018 - 09.2020

RECEPTIONIST

Magic Car Wash
01.2018 - 03.2018

Chicago Roofing School

CNA -

Illinois Nursing Academy

High School Diploma -

Phoenix Military Academy

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