GUADALUPE MORENO
POMONA,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Waiter/Assistant Manager
Walter's Restaurant
04.2008 - 08.2024
- Took orders of the customers and ensured that the foods are served in timely manner.
- Providing customers with detailed information about the menu, answering any questions the clients will have regarding the menu or the preparation of food.
- Responsible for customer satisfaction.
- Making sure the patrons have a great dining experience by delivering friendly and efficient service.
- Manage staff coordination, like making and assigning stations and responsibilities to the staff to make sure all areas are covered to provide excellent service to our patrons.
- Supervised and trained employees using approved systems and company policies.
- Supervised daily shift operations and ensures compliance with all restaurant policies.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
Medical Assistant
La Puente Valley Medical Clinic
06.2006 - 02.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Assembler
Lights of America
04.2001 - 08.2005
- Electronic assembly of components onto circuit boards prior to the wave solders using numerous hand tools
- Some soldering
- Acknowledge of electronic components like capacitors, resistors, transistors, etc
- Complied with all safety and manufacturing standards
- Verify standards are correct and product meets required specifications according to blueprints or process instructions
- Manual assembly of fluorescent light using hand tools
- Assembly of commercial lamps on a conveyor belt
Education
Nursing Degree - Working toward a Nursing Degree
Chaffey College
Medical Assistant Certificate - Medical assistant front and back office, Phlebotomy
BPACE
Baldwin Park, Ca06.2006
Skills
- Fast leaner
- Dependable
- Good work ethic
- Multitasking
- Customer service
- Catering
- Teamwork and collaboration
- Basic bartender skills
- Time management
- Basic computer skills
- Reliability
- Work Planning and Prioritization
- Bilingual (English/Spanish)
- Guest service
Languages
Spanish
Professional Working
Timeline
Waiter/Assistant Manager
Walter's Restaurant
04.2008 - 08.2024
Medical Assistant
La Puente Valley Medical Clinic
06.2006 - 02.2008
Assembler
Lights of America
04.2001 - 08.2005
Medical Assistant Certificate - Medical assistant front and back office, Phlebotomy
BPACE
Nursing Degree - Working toward a Nursing Degree
Chaffey College
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