Guadalupe Munoz
Tucson,Arizona
Summary
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Familiar with Microsoft Word, Microsoft Excel, Epic, and Athena programs. State of Arizona level one fingerprint clearance valid through December 2029. Highly motivated, quick learning team player.
Overview
19
19
years of professional experience
Work History
Surgery Scheduler/ Medical Assistant
Speedway Surgical Specialist
03.2025 - 10.2025
- Scheduled surgical procedures, coordinating with physicians and staff to optimize patient flow.
- Managed patient communications, ensuring clarity and addressing inquiries regarding surgery details.
- Utilized electronic health record systems to maintain accurate patient information and scheduling data.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant
TMCONE Healthcare Medical Group
09.2023 - 11.2024
- Verifying prior authorizations with patient insurance
- Surgery scheduling and coordinating with first assistants
- Aided in providing wound care, obtaining vitals, and updating patient charts
- Administered patient care, including vital signs monitoring and medication administration.
- Assisted with patient intake processes, ensuring accurate medical history documentation.
- Implemented electronic health record systems, improving data accuracy and accessibility.
- Developed educational materials for patients, promoting preventative care and health literacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Saguaro Surgical
10.2020 - 08.2023
- Collaborated with healthcare providers to enhance patient treatment plans and outcomes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Improved clinical workflow with introduction of electronic health records system.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Trained new staff on clinical procedures and office protocols to ensure consistency.
- Maintained electronic health records using Epic, ensuring compliance with regulations.
Medical Assistant
Tucson Bariatric
08.2019 - 10.2020
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted healthcare providers with patient intake, ensuring accurate documentation and data entry.
- Oversaw inventory management for medical supplies, ensuring availability for daily operations.
- Developed patient education materials to support care plans and promote health awareness.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Assistant
Northwest Allied Physicians
04.2019 - 06.2019
- Administered medication and injections, ensuring patient safety and adherence to protocols.
- Assisted in patient examinations, providing support to physicians during procedures.
- Recorded vital signs and medical histories, maintaining accurate electronic health records.
- Coordinated appointments and follow-up visits, optimizing clinic workflow efficiency.
- Managed inventory of medical supplies, ensuring availability and compliance with standards.
- Educated patients on treatment plans and preventive care practices for improved health outcomes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
Phlebotomist/Coordinator
Sonora Quest
01.2007 - 09.2016
- Performed venipuncture and capillary draws efficiently, ensuring patient comfort and safety.
- Maintained accurate patient records using electronic health record systems for streamlined information retrieval.
- Demonstrated proficiency in laboratory safety protocols, reducing risk of contamination and infection.
- Mentored junior phlebotomists, enhancing team skills and promoting adherence to best practices.
- Implemented process improvements that increased efficiency in sample collection workflows.
- Trained staff on new techniques and technologies, fostering a culture of continuous improvement.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
Certificate - Basic Life Support/First Aid
American Red Cross
Tucson, Arizona01.2026
Certificate - Medical Assistant
Pima Community College
Tucson, Arizona01.2019
Certificate - Phlebotomist
Pima Community College
Tucson, Arizona01.1998
Diploma - undefined
Sunnyside High School
Tucson, Arizona01.1991
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Insurance verification
- Maintaining confidentiality
- Updating charts
- Payment collection
- Tool sterilizing
- Documentation scanning
- Patient scheduling
- Appointment scheduling
- Clerical support
- Administrative support
- Epic systems
- Medical terminology
- Data entry
- Medical records maintenance
Languages
Spanish
Timeline
Surgery Scheduler/ Medical Assistant
Speedway Surgical Specialist
03.2025 - 10.2025
Medical Assistant
TMCONE Healthcare Medical Group
09.2023 - 11.2024
Medical Assistant
Saguaro Surgical
10.2020 - 08.2023
Medical Assistant
Tucson Bariatric
08.2019 - 10.2020
Medical Assistant
Northwest Allied Physicians
04.2019 - 06.2019
Phlebotomist/Coordinator
Sonora Quest
01.2007 - 09.2016
Certificate - Medical Assistant
Pima Community College
Certificate - Phlebotomist
Pima Community College
Diploma - undefined
Sunnyside High School
Certificate - Basic Life Support/First Aid
American Red Cross