Guadalupe Navarro
Joliet,IL
Summary
Dynamic professional with a strong background in customer service and office administration. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in cash handling and organization, consistently delivering results in fast-paced environments while maintaining a high standard of cleanliness and efficiency.
Overview
10
10
years of professional experience
Work History
Waitress
Fiesta MX
Ottawa, IL
02.2016 - 01.2020
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Processed orders accurately using point-of-sale system, enhancing order efficiency and minimizing errors.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, optimizing workflow between teams.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences and restaurant reputation.
- Used cash registers and credit card machines to cash out customers.
Receptionist
Velasquez Mufflers And Brakes
Joliet, IL
01.2020 - 03.2022
- Greeted and assisted customers, ensuring positive first impressions and efficient service.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Scheduled appointments for vehicle maintenance, optimizing service department workflow.
- Maintained organized reception area, enhancing overall office efficiency and professionalism.
- Processed customer payments and transactions accurately, improving financial operations.
Secretary
Concrete Coating Experts
Frankfort, IL
06.2022 - 03.2024
- Managed office correspondence, ensuring timely communication with clients and vendors.
- Coordinated scheduling for meetings and appointments, optimizing executive time management.
- Maintained accurate records of contracts and project documentation to support operational efficiency.
- Developed filing systems to enhance document retrieval and organization within the office.
Restaurant Team Member
Olive Garden
Plainfield, IL
04.2024 - 11.2025
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Collaborated with team members to maintain efficient workflow during peak dining hours.
- Assisted in inventory management, tracking stock levels, and minimizing waste through effective practices.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Warehouse Worker
Geodis
Romeoville, IL
12.2025 - 01.2026
- Collaborated with team members to streamline order fulfillment processes and reduce delays.
- Implemented safety protocols, reducing workplace accidents and maintaining compliance standards.
- Oversaw daily workflow, optimizing staff assignments based on workload demands.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Early Childhood Care And Education - Education
05-2028
Skills
- Packaging and labeling
- Problem-solving
- Attention to detail
- Material handling
- Team collaboration
- Punctual and dependable
- Self-motivated and disciplined
- Cleaning and organizing
- Customer service
- Strong multitasking
- Greeting guests
- Cleanliness
- Cash handling
- Safe food handling
- Hospitality service expertise
- Organization skills
- Time management
- Telephone skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Timeline
Warehouse Worker - Geodis
12.2025 - 01.2026
Restaurant Team Member - Olive Garden
04.2024 - 11.2025
Secretary - Concrete Coating Experts
06.2022 - 03.2024
Receptionist - Velasquez Mufflers And Brakes
01.2020 - 03.2022
Waitress - Fiesta MX
02.2016 - 01.2020
Grand Canyon University - Early Childhood Care And Education, Education