Guadalupe Nieblas
Livermore,Ca
Summary
Enthusiastic woman eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and patient care and training in any environment. Motivated to learn, grow and excel in the medical industry. I have CPR and First Aid training and certifications. I am very hard working and very motivated to always give my est work.
Overview
3
3
Languages
1
1
Certification
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Police Cadet
Alameda County Sheriff’s
Dublin, CA
09.2019 - Current
- Assisted stranded motorists and removed roadway hazards and obstacles to promote safe vehicle traffic passage.
- Aided fellow officers with traffic stops, domestic disturbance calls and warrant execution activities.
- Filed records and provided recordkeeping duties.
- Processed fingerprint applications.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Entered prisoners data into computer-based system.
- Performed daily clerical duties, including typing and filing, and made sure that all tasks were completed on time.
- Observed strict confidentiality guidelines to properly secure information and data.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Set positive example for team members by providing high-quality, efficient service.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Used coordination and planning skills to achieve results according to schedule.
Finance Assistant/ Receptionist/ C.R.M Assistant
STONERIDGE CJD
Stoneridge, Pleasanton, Ca
01.2018 - 08.2018
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Updated entries in company's system using Excel and Microsoft.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared invoices on bi-weekly basis, effectively sending out bills for upwards of 20 customers monthly.
- Provided exceptional service to customers requiring assistance such as account questions.
- Typed and submitted correspondence, memos, drafts and emails.
- Pitched in to assist General Manager with special projects and additional tasks.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Server Shift Leader
KOBE JAPAN
Livermore, CA
02.2017 - 01.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
HERITAGE ESTATES
Livermore, Ca
09.2015 - 02.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
Cashier
Boomers
Livermore, Ca
11.2014 - 08.2015
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate of Science - Anthropology
Las Positas College
Livermore, CA 08.2018 - Current
High School Diploma -
Granada High School
Livermore, CA 08.2014 - 06.2018
Skills
6 Years Extensive Customer Service Skills
Team Building fundamentalsMicrosoft Office and Google Docs productsMulti-taskingData EntryHeavy lifting
Planning and Coordination
Critical thinking
Responsible
First Aid/CPR
Good listening skills
Organization and Time management
Certification
CPR and First Aide
Letters of Recommendation
I have numerous letters of appreciation and letters of recommendation.
Timeline
CPR and First Aide
02-2021
Police Cadet
Alameda County Sheriff’s
09.2019 - Current
Associate of Science - Anthropology
Las Positas College
08.2018 - Current
Finance Assistant/ Receptionist/ C.R.M Assistant
STONERIDGE CJD
01.2018 - 08.2018
Server Shift Leader
KOBE JAPAN
02.2017 - 01.2018
Server
HERITAGE ESTATES
09.2015 - 02.2017
Cashier
Boomers
11.2014 - 08.2015
High School Diploma -
Granada High School
08.2014 - 06.2018