Guadalupe Noperi
Houston,TX
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
S.F.E
Houston, TX
02.2024 - 01.2025
- Coordinated with vendors regarding product availability and delivery schedules.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Processed returns from customers and suppliers efficiently and accurately.
- Prepared outgoing orders for shipment according to customer specifications.
- Followed up on pending tasks until completion.
- Utilized specialized software applications related to the job role.
- Completed day-to-day duties accurately and efficiently.
Front Desk Receptionist
Joy Orthodontics
Houston, TX
08.2016 - 04.2023
- Greeted patients upon arrival, ensured all paperwork was completed accurately and in a timely manner.
- Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
- Assisted with scheduling of appointments, managed phone calls and emails from patients.
- Developed effective relationships with external vendors providing services to the practice.
- Prepared documents for billing purposes according to established policies and procedures.
- Processed payments received from patients ensuring accuracy of entries into system database.
- Performed administrative duties including filing charts, collecting payments and reconciling daily transactions.
- Ensured that all equipment used in the office was properly maintained and serviced regularly.
- Scheduled follow-up appointments for patients as needed based on doctor recommendations.
- Verified patient insurance coverage, communicated any changes to the appropriate personnel.
- Maintained up-to-date records for each patient's medical history and dental care needs.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Provided assistance to dentist during treatment procedures, sterilized instruments and prepared trays for use during treatments.
- Managed front desk operations efficiently by responding to incoming calls in a professional manner.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Explained dental services and payment plans to help patients make informed decisions.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Scheduled and confirmed patient appointments and consultations.
- Completed relevant insurance and other claim forms.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05-2009
Skills
- Customer service
- Appointment scheduling
- Payment processing
- Effective communication
- Relationship building
- Problem solving
- HIPAA compliance
- High-energy attitude
- Professionalism
- Money handling
- Sales closing
- Positive and professional
- Adaptability
- Information gathering
- Attention to detail
- Time management
- Problem-solving abilities
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
S.F.E
02.2024 - 01.2025
Front Desk Receptionist
Joy Orthodontics
08.2016 - 04.2023
High School Diploma -
Pasadena Memorial High School
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