Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Olivar Loya

Richfield,MN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

FOH Float

Hennepin Healthcare
Minneapolis, MN
06.2024 - 05.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Scheduled appointments, managed patient records and updated medical histories.
  • Performed quality assurance checks on documentation to ensure accuracy of data entry.
  • Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Prepared and maintained accurate medical charts for each patient visit.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Completed day-to-day duties accurately and efficiently.
  • Greeted patients, verified insurance information and collected copays.

Machine Operator Trainee

General Mills
09.2023 - 12.2023
  • Maintained thorough documentation of all completed tasks, enhancing communication among team members about daily progress toward production targets.
  • Collaborated with supervisors to identify areas for process improvement, streamlining operations for increased productivity.
  • Adapted easily to new machinery and technology, ensuring seamless integration into daily operations.
  • Enhanced machine efficiency by performing routine maintenance and cleaning tasks.
  • Supported team members by sharing knowledge and assisting in their skill development as needed.
  • Monitored machine output closely, making necessary adjustments as needed for consistent product quality standards compliance.

Hostess Trainer

Martina Restaurant
11.2021 - 09.2022
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Babysitter

Hands Offering Hope
06.2017 - 08.2019
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Education

GED -

Thomas Edison High School
Minneapolis, MN
06.2022

Skills

  • Machine setup
  • Hand-eye coordination
  • Production monitoring
  • Stress tolerance
  • Good communication
  • Teamwork and collaboration
  • Problem solving
  • Attention to detail
  • Workplace safety
  • Computer skills
  • Shipping and labeling
  • Assembly and production
  • Basic math
  • Positive attitude
  • Teamwork and communication
  • Following instructions
  • Punctual and reliable
  • Flexible schedule
  • Customer service
  • Patient scheduling
  • Data entry accuracy
  • Time management
  • Employee training
  • Attention to detail
  • Flexible and adaptable

Languages

Spanish
Native/ Bilingual

Timeline

FOH Float

Hennepin Healthcare
06.2024 - 05.2025

Machine Operator Trainee

General Mills
09.2023 - 12.2023

Hostess Trainer

Martina Restaurant
11.2021 - 09.2022

Babysitter

Hands Offering Hope
06.2017 - 08.2019

GED -

Thomas Edison High School

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