Guadalupe Olvera
Waco,TX
Summary
Dynamic and detail-oriented Clerk with the United States Postal Service, recognized for enhancing customer satisfaction and streamlining office operations. Proficient in data entry and telephone etiquette, I successfully reduced errors and improved response times, fostering a collaborative environment while supporting administrative functions and training new staff.
Overview
42
42
years of professional experience
Work History
Clerk
United States Postal Service
12.1995 - 09.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Optimized office space usage, arranging workstations to maximize productivity.
- Maintained up-to-date employee records to assist in human resources planning.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Coordinated and scheduled meetings and appointments.
Palletizer Operator
Owen's Illinois Glass Plant
03.1981 - 12.2004
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
Education
Diploma - Scholar
University High School
Waco, TX05.1979
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Research
- Quality control
- Mail handling
- Processing mail
- Quality management
- Schedule and calendar management
- Mail sorting
- Mail processing
- Point of sale operation
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Clerk
United States Postal Service
12.1995 - 09.2022
Palletizer Operator
Owen's Illinois Glass Plant
03.1981 - 12.2004
Diploma - Scholar
University High School
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