Guadalupe Ontiveros
Goshen,IN
Summary
Experienced business professional seeking a position where I can demonstrate my analytical, business operations, recruitment and leadership skills. Experienced in working with high level administrative leadership teams; I am an attentive and empathetic listener with a high ability to adapt to the tone of my audience. Excellent written and verbal communication skills, along with a strong sense of following policy and procedures
Overview
9
9
years of professional experience
Work History
Bilingual Senior Staffing Manager
Leaders Staffing LLC
Goshen
02.2024 - 12.2024
- Oversee day to day operations for the Goshen Office Branch
- Manage daily, weekly, monthly and annual functions
- Hire, train, supervise and coach a team to exceed expectations of clients
- Manage a fast-paced environment to fulfill all existing and potential new clients orders in a timely manner
- Ensure all inputs necessary HR, personal, and payroll
- Recommend and implement process and system changes as appropriate
- Manually enter payroll for 200 employees
- Oversee payroll entries for 350 employees
- Ensure payroll is error free, and ready for submission by payroll deadline
- Manage office budgetary expenses such as office supplies, internal wages, and advertising
- Work closely with the sales team to meet weekly and quarterly goals
- Have exceed sales weekly goals by 15% from 2023
- Check in with 11 existing clients on a daily, weekly, or monthly basis to ensure all needs are met in a timely manner
- Ensure that coordinators are checking in with new hires and existing employees to ensure they are satisfied or gather feedback to improve our current process
- Scheduled meetings with employees to address concerns and grievances.
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
Infusion Review Director
Elkhart Clinic LLC
04.2023 - 02.2024
- Manage oncology policies and protocols to ensure the budget and policies align with the control and expenses of oncology infusions.
- Make recommendations based on a review of insurance reimbursements that directly impact business revenue.
- Oversee all aspects of the revenue cycle, such as billing, invoicing, sales order entry, and cash collection.
- Oversee day-to-day operations, and provide feedback to the providers, CEO, COO, and CFO.
- Forecast all business plans and financial objectives.
- Monitor quarterly goals to ensure that all goals and metrics are met.
- Identify and monitor high-risk accounts with high balances, and report all high-risk accounts to the Business Office Manager.
- Engaged in necessary training in research for new software and new processes.
- Collaborate with business owners and staff to ensure that policies and procedures are aligned with mission values.
- Implement a new process to ensure customer, staff, and patient satisfaction.
- I provided a positive attitude to all my staff, patients, and leadership staff.
- I listened closely to concerns and addressed questions with compassion to help establish a relationship.
- Ensure all issues or concerns were addressed in a timely manner
- Managed budgeting and financial planning processes for the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed policies and procedures to ensure compliance with corporate standards.
Business Office Manager
Communicare Healthcare
Elkhart
07.2022 - 04.2023
- Accounts payable, Accounts Receivable for resident accounts
- Ensure financial systems were accurate, efficient in accordance with professional accountant practice and government regulations
- Manage and oversee assigned duties in accordance to federal and state guidelines
- Establish and oversee policies and procedures in accordance to federal and state guidelines regulations
- Daily monitoring of payment posting and account reconciliation for all resident accounts
- Monitor daily patient bank accounts to ensure debits/credits were processed correctly
- Report suspicious activities to accounts to law enforcement and assist with police investigation
- Reconciled all accounts at month end close
- Ensure timely claim submission to ensure prompt payment in accordance to federal and state guidelines
- Met with residents and families on a daily basis to ensure that all questions were answered in reference to financial applications to their assets such as homes, property, bank accounts
- Build a relationship with staff, families and residents to ensure a smooth transition into a skilled nursing facility
- Assist residents and families in application submissions for medicaid enrollment
- Gather and monitor the application process from beginning to end
- Assist in collection of documents, and submitting documents in a timely manner to ensure approval
- Address every question for both families and state employees to ensure that all documents provided met state requirements
Dental Manager/Healthcare Navigator
Maple City Healthcare
Goshen
06.2016 - 06.2022
- Lead day to day operations for dental clinic including registration, insurance, precertification
- Create job descriptions for all support staff
- Monitor all schedules to ensure timely and accurate services
- Monitor staff for efficient office workflow
- Maintained knowledge of available products and procedures to meet state and federal regulations
- Review and maintained current policies and product availability
- Made recommendations based on CDC and OSHA guidelines
- Oversee all equipment, supplies and invoicing to ensure equipment was maintained and supplies were kept within budget
- Worked in collaboration with CEO, CFO and Directors in the start and operations of Maple City Dental
- Worked in collaboration with team to ensure budgets were in place for staff, equipment
- Monitor patient payer mix to ensure funding would support financial sustainability of our dental program
- Provided feedback based on research on protocols and state regulations
- Met with patients to review their financial situation to ensure proper discounts were applied based on the sliding fee
- Monitor all patient accounts to ensure proper sliding fee was applied
- Maintained an open line of communication with patients to ensure that all their financial questions were answered
- Reviewed all treatment plans with patients to ensure that payment plans aligned with their financial situation
- Provided goals for recommended treatment
Education
Bachelors - healthcare administration
WGU
Online10-2025
Skills
- Exceptional attention to detail
- Knowledge of the payroll process, non-profit financial recording
- Excellent organizational skills
- High ability in multitasking skills while meeting deadlines in a timely manner
- Strong analytical and problem-solving abilities
- Excellent communication skills
- Time management
- Highly disciplined, and self-motivated
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Bilingual Senior Staffing Manager
Leaders Staffing LLC
02.2024 - 12.2024
Infusion Review Director
Elkhart Clinic LLC
04.2023 - 02.2024
Business Office Manager
Communicare Healthcare
07.2022 - 04.2023
Dental Manager/Healthcare Navigator
Maple City Healthcare
06.2016 - 06.2022
Bachelors - healthcare administration
WGU
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