Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Ortega

Houston,TX

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

27
27
years of professional experience

Work History

Administration/Assist Property Manager/Collection Customer Service Representative

Independent Contractor
Houston, US
09.2013 - Current
  • Performed administrative tasks such as scheduling repairs, collecting rent payments and preparing reports for management.
  • Assisted customers with making payments via credit cards or electronic transfers, and posting in SAP Case Management software (single tenants).
  • Contact customers through calls, e-mail, or letters for the collections process for past-due invoices and payment reminders.

Account Receivable/Customer Service/Collections

Houston Avocado Company
Houston, US
08.2003 - 08.2013
  • Case Management software (Oracle)
  • Regularly review the aging report to identify overdue accounts and collections.
  • Contact customers through calls, e-mail, or letters for the collections process for past due invoices and payment reminders.
  • Apply customer payments correctly to appropriate accounts.
  • Assisted customers with inquiries regarding billing or account status

Administrative Assist/Insurance CSR/Collections

AHINA Insurance
Houston, US
01.1998 - 08.2003
  • Case Management software system
  • Processed applications for new policies or changes to existing policies in an efficient and timely manner
  • Maintained accurate records of client information, including policy details, payment history, and contact information
  • Efficiently managed large volumes of check collections.
  • Performed collections activities, including calling customers and sending letters
  • Negotiated with customers to reach payment agreements

Education

Associate in Science (A.S.) - Science

Houston Community College
Houston, TX, US
12.2007

Skills

  • Proficient in Microsoft Office Suite
  • Strong Attention to Details
  • Ability to Prioritize / Multitask
  • Excellent Written and Verbal Communication Skills
  • Time Management and Problem-Solving Skills
  • Strong Negotiation Skills

Languages

  • Spanish, Bilingual
  • English, Fluent

Timeline

Administration/Assist Property Manager/Collection Customer Service Representative

Independent Contractor
09.2013 - Current

Account Receivable/Customer Service/Collections

Houston Avocado Company
08.2003 - 08.2013

Administrative Assist/Insurance CSR/Collections

AHINA Insurance
01.1998 - 08.2003

Associate in Science (A.S.) - Science

Houston Community College

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Guadalupe Ortega