Guadalupe Ortega

• Provide efficient guest check-in/check-out and handle reservations, room assignments, and
payments.
• Train and mentor new front desk associates on Marriott FOSSE system and customer service
standards.
• Resolve guest concerns with professionalism, contributing to consistently high guest satisfaction
scores.
• Prepare financial reports, balance drawers, and complete shift audits with accuracy.
• Coordinate with housekeeping, maintenance, and management to ensure smooth hotel operations.

• Prepared and managed daily breakfast service, ensuring cleanliness, food safety, and guest
satisfaction.
• Assisted guests with requests and provided friendly service, enhancing overall guest experience.
• Maintained compliance with food safety standards and sanitation practices.
• Contributed to team efficiency by restocking supplies and supporting front desk during peak
hours.