Guadalupe Pena
Odessa,TX
Summary
Proven leader in hospitality and maintenance, excelling in roles at Pilot Travel Centers and beyond. Mastered staff training and development, boosting team efficiency by 30%. Skilled in customer service and sanitation standards, ensuring top-notch guest experiences. Demonstrates exceptional problem-solving and team motivation, setting the standard for excellence in fast-paced environments. I’m really good at cleaning paying attention to detail. I’ve worked with several chemicals and know how to use them where not to use them.
Overview
8
8
years of professional experience
Work History
Maintenance
Pilot Travel Centers
Odessa, TX
02.2022 - 01.2023
Organizing store, clawing showers, keeping up with deep cleaning schedule for showers and restrooms, organizing my cart, towels, inventory
Supervisor
Corporate Hospitality Housing
Odessa Tx
03.2021 - 02.2022
Leading 2 teams of housekeepers, schedules, inventory, walking trailers, cleaning. I did start of as a housekeeper for about 3-4 months then went on to become a supervisor.
Cook /kitchen
Jorges Cafe
Odessa Tx
03.2018 - 03.2021
Preparing plates, food, cooking, cleaning the kitchen before and after shift
Housekeeping
Elegante
Odessa
01.2017 - 10.2017
Cleaning rooms, making beds, cleaning restrooms, vacuum carpets, organize my cart
Waitress
Fundome
Odessa Tx
06.2015 - 08.2016
Picking up plates, taking drink orders, cleaning and organizing, setting up eating area, cashing customers out.
Lead Busser
Ajuuas Mexican Restaurant & Mariscos
Odessa Tx
09.2015 - 02.2016
Bussing tables, taking drinks, setting a table, sweeping, mopping, cleaning the area for closing time.
Education
GED -
Catholic Charities/ Adult Program
Odessa, TX2017
Skills
- Scheduled Maintenance
- Maintenance
- Housekeeping knowledge
- Cleaning and sanitation
- Customer service-focused
- Customer Service
- Task assignment
- Training and mentoring
- Cleaning techniques
- Staff Scheduling
- Staff Training and Development
- Cleaning bathrooms
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Customer Relationship Management
- Sanitation Standards
- Sorting and washing laundry
- Chemical Handling
- Ordering cleaning supplies
- Supply Inventory Management
- Folding clean laundry
- Performance Improvements
- Window Cleaning
- Waste disposal
- Dusting furniture
- Problem-Solving
- Team Guidance and Motivation
- Employee Training and Development
- Facilities Maintenance
- Work Inspection
- Clear Communication
- Staff Training
- Creative Thinking
- Decision-Making
- Complaints Handling
- Employee Work Scheduling
- Employee Scheduling
- Facility Inspection
- Conflict Resolution
- Laundry and Dry Cleaning
- Facilities Inspection
- Safety Equipment
- Equipment Maintenance
- Room Occupancy Maintenance
- Pressure Washers
- Furniture Cleaning
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Product Knowledge
- Customer Focus
- Cash handling expertise
- Customer inquiries
- Refund handling
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Cooperative Attitude
- Cash Register Operation
- Order Taking
- Relationship Building
- Issue Resolution
- Team Leadership
- Basic Mathematics
- Customer Transactions
- Refunds and exchanges
- Cash Drawer Balancing
- Policies and Procedures
- Till Counting
- Strong multitasking
- Greeting guests
- Cleanliness
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Food Running
- Memory retention
- Order Accuracy
- Accurate money handling
- Complaint resolution
- Menu Memorization
- Food safety understanding
- Supply Restocking
- High-volume dining
- Table Bussing
- Tableside Service
- Dining area maintenance
- Beverage Preparation
- Ordering Procedures
- Table setting knowledge
- Team Player
- Cool Under Pressure
- Transactions and Cash Handling
- High Energy and Stamina
- Food and Beverage Service
- Food handling
- Food Safety Standards
- Food Preparation and Safety
- Ability to Lift 30 Pounds
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Maintenance
Pilot Travel Centers
02.2022 - 01.2023
Supervisor
Corporate Hospitality Housing
03.2021 - 02.2022
Cook /kitchen
Jorges Cafe
03.2018 - 03.2021
Housekeeping
Elegante
01.2017 - 10.2017
Lead Busser
Ajuuas Mexican Restaurant & Mariscos
09.2015 - 02.2016
Waitress
Fundome
06.2015 - 08.2016
GED -
Catholic Charities/ Adult Program