Guadalupe Quiroz Ochoa
Summary
Diligent leader with 4+ years of experience in customer service and back-of-house operations, specializing in scheduling, payroll management, and team leadership.
Overview
6
6
years of professional experience
Work History
Operations/Service Manager
Burlington
Largo, Florida
02.2024 - Current
- Back of House management, backlog management, and productivity standards.
- Staffing and scheduling/payroll
- Complete daily MOD routines and expecations
- Review key operational reports with teams
Customer Service Supervisor
Burlington
Largo, Florida
07.2023 - 02.2024
- Interviewed, hired, and trained front-end staff to ensure operational readiness.
- Monitored service performance metrics to pinpoint improvement opportunities.
- Cleaned and organized cash registers daily to maintain operational efficiency.
Cashier
Burlington
Largo, Florida
11.2021 - 07.2023
- Delivered excellent customer service and promoted loyalty programs
- Ensured accurate cash handling
- Adjusted availability to meet staffing needs during busy periods.
- Acquired knowledge of other departments to provide effective coverage during peak times.
Farmwork
Farm Labor Contracting
Thermal, California
09.2020 - 12.2020
- Inspected fruits and vegetables for quality and freshness before processing.
- Collaborated with team members to meet daily production goals effectively.
- Worked effectively in team environments to make the workplace more productive.
- Executed routine tasks to ensure smooth operations
Education
High School Diploma -
Bayside High School
Clearwater, FL05-2019
Skills
- Customer service
- Team leadership
- Employee training
- Staff scheduling
- Store operations
- Effective communication
Timeline
Operations/Service Manager
Burlington
02.2024 - Current
Customer Service Supervisor
Burlington
07.2023 - 02.2024
Cashier
Burlington
11.2021 - 07.2023
Farmwork
Farm Labor Contracting
09.2020 - 12.2020
High School Diploma -
Bayside High School