Summary
Overview
Work History
Education
Skills
Timeline
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Guadalupe Ramirez

Guadalupe Ramirez

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Housekeeping Manager

Marriott Shadow Ridge Resort
Palm Desert, CA
08.2019 - 03.2020
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
  • Performed quality control inspections for guest rooms and public areas.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.

Assistant Director of EVS

ABM Janitorial Services, T-Mobile Arena & Ballpark
Las Vegas , NV
05.2016 - 06.2019
  • Performed daily assessments of Environmental Services staff to ensure quality service.
  • Developed and implemented policies and procedures for the department to ensure compliance with local, state and federal regulations.
  • Coordinated efforts between Environmental Services personnel and other departments in order to maximize efficiency.
  • Organized training sessions for staff members on proper cleaning techniques, infection control protocols and use of chemicals and equipment.
  • Monitored performance metrics such as customer satisfaction ratings, cost savings initiatives and employee engagement levels.
  • Created reports summarizing data related to facility operations, energy usage trends, waste management activities.
  • Assisted with the development of annual budgets for the department based on projected needs.
  • Prepared presentations outlining progress made towards sustainability goals set by senior leadership team.
  • Collaborated with external vendors to coordinate disposal of hazardous materials generated from facility operations.
  • Resolved customer complaints or escalated them as necessary for further investigation.
  • Implemented new technologies or processes designed to improve operational efficiencies within the department.
  • Participated in meetings with regulatory agencies regarding compliance requirements for environmental services operations.
  • Reviewed bids from vendors providing products or services related to environmental services functions.
  • Investigated incidents involving contamination or injury due to improper handling of hazardous materials.
  • Trained team members in proper cleaning and sanitizing procedures.
  • Managed and guided team of 500 employees.
  • Surveyed facility to maximize safety and security.
  • Assists Department Director with budgets and P&L on a weekly basis to ensure a 10% profit is met continuously through month and end of the year.

Assistant Executive Housekeeper

ARIA Resort & Casino - MGM Resorts International
Las Vegas, NV
06.2014 - 10.2016
  • Inspected guestrooms to ensure they met hotel standards.
  • Organized and distributed housekeeping supplies such as linens, towels, and toiletries.
  • Trained new staff in cleaning methods and proper use of equipment.
  • Maintained records of room status, occupancy rates, and revenue generated from housekeeping services.
  • Coordinated with other departments for special requests or repairs needed in the rooms.
  • Created schedules for staff according to occupancy levels and budgeting needs.
  • Resolved customer complaints in a professional manner.
  • Developed strategies to increase efficiency while reducing costs within the department.
  • Assisted with interviewing potential candidates for open positions on the housekeeping staff.
  • Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
  • Identified areas where additional training may be required for team members.
  • Performed administrative duties such as filing documents, preparing reports.
  • Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
  • Ensured all safety regulations were followed by team members.
  • Supervised daily activities of employees including assigning tasks and checking work performance.
  • Monitored inventory levels of supplies and placed orders when necessary.
  • Reviewed payroll information to ensure accuracy of employee hours worked.
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Ensured all assigned operational functions were consistent with the strategic plan and vision for the department, division, and company to meet 5 star 5 diamond standards.

Housekeeping Supervisor

ARIA Resort & Casino - MGM Resorts International
Las Vegas, NV
04.2012 - 06.2014
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.
  • Responded promptly to maintenance requests from guests or staff members.
  • Established effective communication between team members in order to foster a positive work environment.
  • Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Hotel Credit Analyst

MGM Shared Services
Las Vegas, NV
08.2010 - 01.2012
  • Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
  • Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
  • Analyzed customer payment histories to assess credit risk profiles.
  • Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
  • Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
  • Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
  • Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
  • Provided recommendations regarding loans applications based on sound credit evaluation principles.
  • Identified areas where additional information was needed to complete a thorough analysis.
  • Requested financial documents from customers.
  • Collaborated with credit association and business representatives to exchange valid credit information.

Education

GED -

Abraham Lincoln High School
Los Angeles, CA
06.2002

Skills

  • Quality Assurance and Control
  • Window Cleaning
  • Cleaning Practices
  • Performance Improvements
  • Document Control
  • Customer Service-Focused
  • Data Archiving
  • Customer Relationship Management
  • Guest Relations
  • Department Coordination
  • Payroll Understanding
  • Expense Tracking
  • Training and Mentoring
  • Budget Administration

Timeline

Housekeeping Manager

Marriott Shadow Ridge Resort
08.2019 - 03.2020

Assistant Director of EVS

ABM Janitorial Services, T-Mobile Arena & Ballpark
05.2016 - 06.2019

Assistant Executive Housekeeper

ARIA Resort & Casino - MGM Resorts International
06.2014 - 10.2016

Housekeeping Supervisor

ARIA Resort & Casino - MGM Resorts International
04.2012 - 06.2014

Hotel Credit Analyst

MGM Shared Services
08.2010 - 01.2012

GED -

Abraham Lincoln High School

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