Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Ramirez

Chicago,IL

Summary

Skilled in file organization and client communication, Enhanced office efficiency and client satisfaction at CALA and H&R Block. Fluent in English & Spanish, critical thinking and exceptional telephone etiquette fostered strong relationships. Achieved a notable increase in streamlined operations, demonstrating ability to multitask and prioritize under tight deadlines.

Overview

7
7
years of professional experience

Work History

Hairstylist

Carmen’s Family Beauty Salon
04.2017 - 04.2020
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.

Receptionist

H&r Block
06.2014 - 04.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Lawyer's Assistant

CALA
05.2013 - 06.2016
  • Organized documents to manage paper and electronic filing systems of clients.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Scheduled appointments, court appearances for busy law firm.

Education

Cannella School of Hair Design - Chicago
Chicago, IL
07.2018

Skills

  • File Organization
  • Phone Etiquette
  • Fast Learner
  • Relationship Building
  • Microsoft Office
  • Writing and editing
  • Client service and support
  • Critical Thinking
  • Decision-Making
  • Effective Multitasking
  • Appointment Scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hairstylist

Carmen’s Family Beauty Salon
04.2017 - 04.2020

Receptionist

H&r Block
06.2014 - 04.2017

Lawyer's Assistant

CALA
05.2013 - 06.2016

Cannella School of Hair Design - Chicago

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Guadalupe Ramirez