Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Guadalupe Ramirez

Jacksonville,United States

Summary

Resourceful and experienced biligual worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects with a high degree of accuracy.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Tax Preparer

B & L Tax Services
08.2021 - Current
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Researched complex tax issues utilizing online resources and professional tax software.


Office Assistant

Townley Manufacturing
02.2024 - 11.2024
  • Prepared vendor invoices and processed incoming payments.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Managed filing system, entered data and completed other clerical tasks.

Office Manager

Atlas Credit
08.2005 - 11.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Ensured compliance with all federal and state regulations throughout the loan process.

Education

Jacksonville High School
Jacksonville, TX
05-1997

Skills

  • Organization skills
  • Document preparation
  • Income tax preparation
  • Bilingual
  • Accounts Payable
  • Customer Service

Certification

  • CNP - Certified Public Notary
  • Certified Tax Preparer

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Assistant

Townley Manufacturing
02.2024 - 11.2024

Tax Preparer

B & L Tax Services
08.2021 - Current

Office Manager

Atlas Credit
08.2005 - 11.2017

Jacksonville High School

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