Guadalupe Ramirez
Pasadena,CA
Summary
I am an adaptable and dedicated person who is well-versed in hospitality and restaurant management. My goal is to improve myself academically and professionally while also helping develop those around me.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Shift Lead
Panda Restaurant Group
Pasadena, USA
02.2026 - Current
- Complete assigned tasks in a timely manner
- Maintain a clean work environment to ensure that health codes are met
- Resolved customer complaints promptly and effectively to ensure customer satisfaction
- Greet guests and perform check backs to uphold guest experience
- Connect with guests and team members to boost morale and build positive experiences
- Experienced in cash handling and identifying fraudulent bills
- Complete HAACP chart procedures (temp logs)
- Assist the GM with new hire training and guidance
General Manager
Sonic Drive-In
Anaheim, USA
08.2021 - 02.2026
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Conducted regular inspections to ensure compliance with health and safety regulations
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Implemented new technologies or systems that improved operational efficiency
- Created employee schedules to maintain staffing levels during peak hours and manage labor costs
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Gained basic knowledge of maintenance procedures for store equipment
Skills
- Shift management and delegation
- Restaurant management and operations
- Food safety and handling
- Kitchen health and safety standards
- Safety protocol adherence
- Inventory control and purchasing
- Cost management
- Sales techniques
- Guest satisfaction
- Employee development
- Onboarding processes
- Team motivation and leadership
- Conflict resolution
- Communication skills and writing
- Strategic planning
- POS system proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- John Marshall Fundamental High School
- Servsafe/ Food Handlers Certification
- Auntie Anne's Leadership Certification
- Sonic Drive-In General Manager Certification
Timeline
Shift Lead
Panda Restaurant Group
02.2026 - Current
General Manager
Sonic Drive-In
08.2021 - 02.2026