Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Guadalupe Resendez

Mission

Summary

Dynamic Front End Coordinator at TJMaxx with a proven track record in enhancing customer satisfaction and team morale. Expert in cash handling and training, I streamlined operations, reducing wait times and cashier errors. My strong problem-solving skills and commitment to employee motivation fostered a collaborative environment, driving sales performance and operational efficiency.

Overview

1
1
Certification

Work History

Front End Coordinator

TJMaxx
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Increased overall efficiency by delegating tasks according to individual strengths and abilities.
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Streamlined checkout processes for faster transactions and reduced wait times.
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
  • Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
  • Collaborated with other departments to create store-wide initiatives that boosted sales performance and customer satisfaction levels.
  • Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
  • Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
  • Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.

Carhop

Sonic Drive In
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.

Education

High School Diploma - Health Sciences

Veterans Memorial High School
Mission, TX
05.2022

Skills

  • Customer service
  • Verbal and written communication
  • Sales assistance
  • Cash register operation
  • Customer interaction
  • Interpersonal and written communication
  • Telephone etiquette
  • Problem-solving skills
  • Time management
  • Listening skills
  • Cash handling
  • Training and mentoring
  • Goals and performance
  • Employee motivation
  • Team supervision

Certification

Certified Phlebotomy Technician

Languages

Spanish
Full Professional
english
Full Professional

Timeline

Front End Coordinator

TJMaxx

Carhop

Sonic Drive In

High School Diploma - Health Sciences

Veterans Memorial High School

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