Guadalupe Reyes

This role serves as the ambassador of SenSpa, being the initial and concluding point of interaction for clients. It involves effectively promoting spa services at the front desk and ensuring clients enjoy an exceptional spa experience. Key responsibilities include booking appointments, setting up staff schedules, giving clients knowledge about our services and products, maintaining precision, meticulous attention to detail, and fostering clear communication throughout all tasks

As a Beverage Cart Attendant, my role focused on providing exceptional customer service by delivering beverages and snacks to patrons at The Presidio Golf Course. This position required a friendly and proactive approach to ensure guests enjoy a seamless and enjoyable experience during their visit.

Experienced Starbucks Barista with a proven track record of delivering exceptional customer service and crafting quality espresso beverages over a 2-year time period. Skilled in operating coffee brewing equipment, managing cash transactions, and maintaining a clean, organized workspace. Recognized for achieving high customer satisfaction and promoting team collaboration. Completed Starbucks Barista Certification and promoted to Shift Supervisor for leadership and reliability.

Experienced Bilingual Customer Service Guest Specialist, delivering exceptional service to guests worldwide. Proficient in handling inquiries, resolving issues, and providing personalized assistance in English and Spanish. Skilled in utilizing Booking.com's platform to manage bookings, ensure guest satisfaction, and optimize customer experiences. Demonstrates strong communication, problem-solving, and multitasking abilities in a fast-paced environment. Consistently meets performance metrics while maintaining a professional and empathetic approach to customer interactions.

• Customer based company that focuses on their customers and their experience
• Served, made and prepared beverages.