Guadalupe Reyes
Inglewood,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service and Ecommerce ATL
Whole Food Market
El Segundo, CA
06.2024 - Current
- Assist Team Leader in overseeing Customer Service and E-Commerce programs, ensuring optimal checkout experience and managing grocery delivery & pickup
- Support my Team Leader in leading and developing Team Members
- Focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution
- Monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas
- Responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution for Ecommerce
Ecommerce Team Leader
Whole Foods Market Inc
Torrance, CA
03.2022 - 06.2024
- Proven ability to learn quickly and adapt to new situations
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Excellent communication skills, both verbal and written
- Demonstrated strong organizational and time management skills while managing multiple projects
- Cultivated interpersonal skills by building positive relationships with others
- Onboarded new employees with training and new hire documentation
- Managed and motivated employees to be productive and engaged in work
Customer Service ATL
Whole Foods Market
Torrance, CA
01.2016 - 03.2022
- Provide excellent customer service, follow through on customer questions and requests in a timely manner
- Maintain a positive work environment
- Screen, interview, and hire new team members
- Complete Job Dialogues
- Time and Attendance Tracking
- Scheduling to stay within our labor budget
- Oversee team educators, assist with trainings
- Order department supplies and products efficiently
- Keep a clean and organized department
- Type up and issue counselings to team members
- Mentored new ATL
- Mentored new Supervisors
- In charge of training Team Members on Monthly Safety Topics
Education
Career Development Team Leader Program - undefined
Whole Foods Market
Career Development Associate Store Team Leader -
Whole Foods Market
Skills
- Staff Development
- Policy Implementation
- Performance Management
- Performance Evaluations
- Time Management
- Workday
- Kronos
- Guardian I-9
- CartaDC
- Key Performance Indicators
- Staff Training and Development
- Team Leadership
Languages
English Native or Bilingual
Spanish Native or Bilingual
Timeline
Customer Service and Ecommerce ATL
Whole Food Market
06.2024 - Current
Ecommerce Team Leader
Whole Foods Market Inc
03.2022 - 06.2024
Customer Service ATL
Whole Foods Market
01.2016 - 03.2022
Career Development Team Leader Program - undefined
Whole Foods Market
Career Development Associate Store Team Leader -
Whole Foods Market