Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Reyna

Gonzales,Texas

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Office Manager

Jordan Equipment LLC
08.2021 - 04.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Coordinated with vendors and suppliers to facilitate timely payments.

Administrative Clerk

Gonzales County Water Supply Co.
08.2016 - 08.2022
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to data accuracy by verifying meter numbers against assigned customer accounts before inputting readings into the centralized database.
  • Demonstrated strong attention to detail while investigating irregularities in water consumption patterns or potential equipment malfunctions.
  • Supported the resolution of customer inquiries by providing detailed information on their water usage and billing.
  • Enhanced operational efficiency by diligently inspecting meters for leaks, defects, and tampering.
  • Handled emergency situations calmly under pressure, promptly notifying the appropriate parties and taking necessary actions to minimize damage.
  • Increased awareness of local regulations related to water usage by educating customers during face-to-face interactions when necessary.

Lead Bank Teller

Wells Fargo
12.2012 - 08.2016
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Streamlined teller operations for improved efficiency and reduced wait times.
  • Managed high-volume transactions during peak periods while maintaining composure under pressure.
  • Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
  • Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
  • Implemented security measures to protect bank assets, reducing instances of fraud and theft.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
  • Led team of tellers to exceed sales goals through cross-selling products and services.
  • Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.

Education

High School Diploma -

Gonzales High School
Gonzales, TX
05.2003

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Customer Relations
  • Data Entry
  • Billing
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Clerical Support
  • Account Reconciliation
  • Credit and collections
  • Mail handling
  • Computer Skills
  • MS Office
  • Good Judgment
  • Office Equipment Maintenance
  • Phone and Email Etiquette
  • Multitasking and Organization
  • Accounts Payable and Receivable
  • Quickbooks

Languages

Spanish
Professional Working

Timeline

Office Manager

Jordan Equipment LLC
08.2021 - 04.2024

Administrative Clerk

Gonzales County Water Supply Co.
08.2016 - 08.2022

Lead Bank Teller

Wells Fargo
12.2012 - 08.2016

High School Diploma -

Gonzales High School

Similar Profiles

CREATE PROFILE
Guadalupe Reyna