Guadalupe Rivas
Marysville,CA
Summary
I have a strong background in management. From customers service and employee training. Results-driven food service professional with expertise in dietary planning, team collaboration, and compliance with food safety regulations. Proven ability to enhance operational efficiency while ensuring high-quality service and resident satisfaction.
With new education in Computer information, Business Administration and with the nearly completetion of 60hr Interpreter traininig course (Spanish-English) I believe I would be a great asset to your company.
Overview
17
17
years of professional experience
Work History
Certified Dietary Manager
Bridgeview Post Acute
Yuba City, CA
03.2019 - 05.2022
- Developed and implemented comprehensive dietary plans tailored to resident needs.
- Oversaw food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff on food handling and dietary protocols.
- Collaborated with healthcare teams to optimize nutritional care for residents.
- Conducted regular audits of food service processes to improve efficiency and quality.
- Managed inventory systems, ensuring availability of quality ingredients while minimizing waste.
- Conducted regular audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
- Coordinated with vendors to source high-quality ingredients at competitive prices, maintaining strong relationships for long-term partnerships.
- Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
- Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
- Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
Food & Beverage Director
Pacifica Senior Living
Oroville, CA
07.2015 - 02.2019
- Led strategic planning for food and beverage programs to enhance resident satisfaction.
- Developed and implemented cost control initiatives to optimize budget management.
- Oversaw staff training programs to improve service quality and operational efficiency.
- Collaborated with culinary teams to create seasonal menus reflecting resident preferences.
- Analyzed dining trends and feedback to drive continuous improvement in service offerings.
- Established vendor relationships to ensure high-quality product sourcing and supply chain efficiency.
- Ensured compliance with health regulations, maintaining high standards of safety and sanitation in dining operations.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
Dietary Supervisor
Gridley Health & Wellness Centre
Gridley
02.2013 - 07.2015
- Optimized resource allocation through careful planning of labor schedules based on staff availability and workload demands during peak times.
- Assisted in the development of hospital-wide nutrition policies to ensure consistency in care across all departments.
- Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
Account Manager
Healthcare Services Group
04.2011 - 02.2013
- Managed client relationships to ensure satisfaction and retention of healthcare services.
- Developed strategic account plans to align services with client needs and objectives.
- Collaborated with internal teams to streamline service delivery processes and enhance operational efficiency.
- Analyzed client feedback to identify areas for improvement and implement tailored solutions.
- Led training sessions for new team members on best practices in account management and service delivery.
- Implemented tracking systems for performance metrics to monitor account health and service quality.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Food Service Supervisor
Alderson Convalescent Hospital
Woodland, CA
12.2007 - 02.2010
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Implemented efficient workflow processes to enhance kitchen productivity and reduce waste.
- Coordinated inventory management, maintaining accurate stock levels and minimizing shortages.
- Led team meetings to discuss operational challenges and identify improvement opportunities.
- Evaluated staff performance regularly, providing constructive feedback to foster professional growth.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Dietary Services Manager
Evergreen Health Care Center
Gridley, CA
01.2006 - 12.2007
- Oversaw daily operations of dietary services, ensuring compliance with health regulations and standards.
- Collaborated with culinary team to develop nutritious meal plans tailored to resident preferences and dietary needs.
- Managed inventory of food supplies, optimizing ordering processes to reduce waste and enhance efficiency.
- Trained and mentored staff on best practices for food safety and sanitation protocols.
- Developed training materials focused on dietary guidelines and nutrition education for team members and residents.
- Developed and implemented comprehensive training programs for new hires, ensuring consistency in service quality.
Dietary Supervisor
Yuba City Care Center
Yuba City, CA
05.2005 - 03.2006
- Supervised meal preparation to ensure compliance with dietary guidelines and resident preferences.
- Coordinated food service operations for optimal efficiency and quality control.
- Trained staff on sanitation practices and safe food handling procedures.
- Assisted in menu planning to meet nutritional needs of residents.
- Monitored inventory levels to maintain adequate food supplies and minimize waste.
- Evaluated resident dietary needs and preferences for personalized meal plans.
- Implemented feedback mechanisms to enhance dining experience for residents.
- Collaborated with healthcare team to address dietary concerns effectively.
Education
Associate of Applied Science - Computer Information Systems
Asher College
Sacramento, CA09-2023
Associate of Applied Science - Business Administration
Asher College
Sacramento, CA04-2025
No Degree - Interpretation
AALB
Chicago, IL05-2026
Skills
- Bilingual Communication
- Fluent in Spanish
- Interpretation training course 60hr
- Business Management
- Data Entry & Record Keeping
- Customer Service and Communication Skills
- Time Management
- Staff Supervision and Training
- Dietary modifications
- Sanitation management
- Collaboration and teamwork
- Food safety regulations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Dietary Manager
Bridgeview Post Acute
03.2019 - 05.2022
Food & Beverage Director
Pacifica Senior Living
07.2015 - 02.2019
Dietary Supervisor
Gridley Health & Wellness Centre
02.2013 - 07.2015
Account Manager
Healthcare Services Group
04.2011 - 02.2013
Food Service Supervisor
Alderson Convalescent Hospital
12.2007 - 02.2010
Dietary Services Manager
Evergreen Health Care Center
01.2006 - 12.2007
Dietary Supervisor
Yuba City Care Center
05.2005 - 03.2006
Associate of Applied Science - Business Administration
Asher College
Associate of Applied Science - Computer Information Systems
Asher College
No Degree - Interpretation
AALB