Guadalupe Rivera
Leasing Consultant/ Assistant
Dallas,TX
Summary
Enthusiastic Leasing Consultant with 6 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
38
38
years of professional experience
Work History
Leasing Consultant
BG Multifamily Staffing
Dallas, TX
02.2019 - 05.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walk throughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
Clerical Officer
City of Dallas
Dallas, TX
04.1986 - 03.2017
- Greeted visitors and customers in a professional manner.
- Prepared documents such as invoices, reports, memos, letters, and other correspondence.
- Maintained and updated filing systems both manually and electronically.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Performed data entry functions using computers and various software programs.
- Assisted with the preparation of presentations or other projects as needed.
- Provided administrative support to supervisors or management personnel as requested.
- Compiled information from various sources into required formats for use in reports or other documents.
- Scheduled meetings and appointments for staff members.
- Coordinated travel arrangements for staff members when necessary.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Processed customer orders accurately and efficiently according to established procedures.
- Organized physical files and electronic databases related to client accounts.
- Handled confidential information in a discreet manner.
- Researched customer inquiries regarding products or services offered by the company.
- Provided general clerical support such as photocopying, faxing, scanning.
- Directed clients and guests to correct departments, rooms and staff members.
- Stocked, organized and arranged new merchandise displays on sales floor.
Education
Associate of Arts - Word Processing
Manfield Business School
Dallas, TX07-1992
Associate of Arts - Criminal Justice
El Centro College
Dallas, TX05-1991
Skills
- Customer service expertise
- Application processing
- Leasing and sales
- Property Tours
- Telephone and email etiquette
- CRM Software
- Property Marketing
References
References available upon request.
Timeline
Leasing Consultant
BG Multifamily Staffing
02.2019 - 05.2024
Clerical Officer
City of Dallas
04.1986 - 03.2017
Associate of Arts - Word Processing
Manfield Business School
Associate of Arts - Criminal Justice
El Centro College
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