Guadalupe Rivera
Hacienda Heights,CA
Summary
Highly knowledgeable and efficient Front Desk Dental Assistant with training and administrative expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas.
Overview
28
28
years of professional experience
Work History
Dental Front Office Receptionist
CDIC Placentia
Placentia, CA
07.2020 - 07.2024
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Collected payments from patients for services rendered.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Verified patient information to ensure accuracy of records.
- Provided administrative support to dental staff including filing and data entry.
- Maintained inventory of office supplies and ordered new materials when needed.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
Dental Receptionist
Dr Joseph Liu
West Covina, CA
03.2017 - 08.2019
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Dental Front Office Coordinator
Downey Dental Care
Downey, CA
10.1996 - 02.2017
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations.
- Entered new patient demographics into computer system for medical record keeping purposes.
- Set up appointment times and handled canceled appointments.
- Reviewed patient records to check accuracy of information and implement updates.
- Verified, updated and entered patient information into system.
- Took customer payments and billed insurance companies for remaining balance.
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Arranged documents for insurance claims.
Education
Dental Assisting
East Los Angeles Occupational Center
Los Angeles, CA06-1994
Skills
- Dental Terminology
- Billing Procedures
- Office Organization
- HIPAA Compliance
- Payment Processing
- Insurance Verification
Timeline
Dental Front Office Receptionist
CDIC Placentia
07.2020 - 07.2024
Dental Receptionist
Dr Joseph Liu
03.2017 - 08.2019
Dental Front Office Coordinator
Downey Dental Care
10.1996 - 02.2017
Dental Assisting
East Los Angeles Occupational Center
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