Guadalupe Rodriguez

Clinical Experience:

Piedmont Athens Regional (August 2024 - present) - Orthopedic, Medical Surgical, PCU, and Cardiology units

Northeast Georgia Medical Center Gainesville (January 2025 - present) - PACU and Medical Surgical units

• Measured and monitored vital signs, such as blood pressure, temperature, pulse rate, and respiration rate, according to established protocols, with the supervision of nursing personnel.
• Assisted in patient care, including bathing, feeding, and ambulation.
• Assisted nursing personnel with the administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
• Employed knowledge of sanitation and infection control to optimize customer care and services.
• Performed patient assessments and developed individualized care plans (school assignment - mock care plans).
• Followed hospital and nursing protocols for patient safety and confidentiality.

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Resolved customer complaints promptly and efficiently.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Developed strong customer relationships to encourage repeat business.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
• Used radio, telephone and computer system to update first responders with new information.
• Handled reports of public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters.
• Accessed sensitive databases and other information sources as needed.
• Provided additional instructions to callers based on knowledge of, and certification in, law enforcement, fire, and emergency medical procedures.
• Worked cohesively with other police departments, fire departments, emergency medical services (EMS), and alarm monitors.
• Recorded the date and times of all incidents and unusual activities.
• Opened and closed security gates through the AMAG software system.
• Completed background checks for individuals trying to access military installations via Open Fox.
• Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
• Assisted callers by providing pre-arrival instructions until help arrived at scene.
• Conducted follow-up calls with individuals who had previously requested assistance.

• Gathered criminal data and patterns to better recognize criminal trends in order to better develop strategies to reduce and prevent criminal activities from taking action
• Analyzed intelligence data from a variety of sources to develop trends and patterns
• Prepared intelligence reporting products on specific subjects or geographic areas to contribute to a larger study; and ensuring that law enforcement operations and intelligence data is properly classified/stored/handled in accordance with pertinent directives
• Planed and directed the watch activities; assigning work, monitoring workload, analyzing the methods used and implementing changes when/where needed
• Prepared watch schedule for the following day
• Received reports, maintaining desk journals, ensuring accuracy of paperwork submitted, maintained key control for various buildings and vehicles, issuing specialized equipment, and checking detention cells
• Ensured a balance workload and rotations were distributed evenly
• Inspected police activities on the installation to ensure compliance with established policies and procedures
• Used judgment to make on-the-spot decisions on all out of the ordinary incidents
• Conducted performance evaluations, corrective and disciplinary action, recommendations for promotions, and recognition of superior performance
• Ensured the welfare of all officers

• Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
• Performed CPR and other rescue techniques on individuals in medical emergencies.
• Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
• Diffused active disturbances with de-escalation techniques, compassion and combat skills.
• Organized crime scene investigation, collected evidence, and interviewed witnesses.
• Responded promptly to activated alarms for fires and burglaries.
• Investigated suspicious persons or activities to determine if criminal activity was present.
• Prepared detailed reports on incidents and arrests made.
• Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
• Conducted traffic stops in accordance with departmental protocol.
• Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
• Utilized various technologies including computers, cameras, and radar guns to complete job duties.
• Ensured all radio communication was conducted properly under DoD, U.S. Marine Corps, and Federal Communications Commission rules, policies, and procedures.