Guadalupe Rodriguez Cardenas
Arlington
Summary
Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working efficiently unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Call Center Representative Seasonal
Made In Washington
10.2024 - 12.2025
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.`
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained up-to-date knowledge of product and service changes.
- Identified upselling opportunities to increase revenue generation.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Front Desk Receptionist
North Sound Dermatology
07.2023 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers, answered general questions and directed to appropriate locations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
Medical Receptionist
Una Med Spa
09.2020 - 03.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
High School Diploma -
Granite Falls High School
Granite Falls, WA06-2020
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Excellent Communication
- Customer Relations
- Task Prioritization
- Collaboration
- Flexible & Adaptable
- Dependable and Responsible
- Nurturing
- Patience
- Appointment Confirmation
- Call Routing
- Verbal and Written Communication
- Scheduling
- Email and Phone Decorum
Languages
Spanish
Professional Working
Timeline
Call Center Representative Seasonal
Made In Washington
10.2024 - 12.2025
Front Desk Receptionist
North Sound Dermatology
07.2023 - 04.2024
Medical Receptionist
Una Med Spa
09.2020 - 03.2023
High School Diploma -
Granite Falls High School
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