Guadalupe Rodriguez Jr.
Mission
Summary
My goal is to obtain a leadership role, which encourages and drives team development and performance. My experience and skills will contribute to surpass goals and adding to the success of the corporation and its shareholders.
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Construction Superintendent
Maverick Midstream Services
03.2013 - 02.2025
- Oversaw daily construction activities, ensuring adherence to safety protocols and project timelines.
- Coordinated subcontractor schedules and resources to optimize workflow efficiency across multiple projects.
- Led team meetings to communicate project updates, address concerns, and foster collaboration among staff.
- Implemented quality control measures, enhancing compliance with industry standards and client expectations.
- Streamlined communication channels between stakeholders, improving information flow and decision-making processes.
- Mentored junior staff on best practices in construction management and site operations for skill development.
- Developed project plans that aligned with budgetary constraints while meeting client specifications and deadlines.
- Evaluated project progress regularly, identifying areas for improvement and adjusting strategies as needed.
- Supervised field crews to maximize quality and work efficiency.
- Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.
- Delivered projects ahead of schedule by developing efficient construction processes and coordinating teams effectively.
- Enhanced safety on job sites by conducting regular inspections and enforcing compliance with OSHA regulations.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Coordinated required inspections with local jurisdictions to identify and quickly resolve any code concerns.
- Stayed up to date on OSHA and local safety guidelines for work, and correctly reported incidents to supervisors.
- Checked equipment to determine if maintenance was required.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Laborer
Holloman Construction
05.2012 - 02.2014
- Operated heavy machinery to support construction projects and ensure timely completion.
- Collaborated with team members to execute site preparation and demolition tasks efficiently.
- Implemented safety protocols to minimize risks and enhance workplace safety standards.
- Assisted in material handling and inventory management for optimal resource allocation.
Warehouse Manager
Angelitos DME
02.2011 - 05.2012
- Oversaw daily warehouse operations to ensure efficiency and safety compliance.
- Implemented inventory management systems to optimize stock levels and reduce losses.
- Trained and mentored staff on best practices for material handling and safety protocols.
- Analyzed workflow processes to identify areas for improvement and enhance productivity.
Claims Adjuster
Pronto Insurance Company
06.2010 - 01.2011
- Handle 1st and 3rd party claims. To conduct thorough investigations on third party claims to determine liability.
- Follow company procedures and understand insurance laws and regulations for the states of Texas
- Responsible for answering and responding to Arbitrations with the goal to convince the panel on liability decision made by creating contentions proven with evidence by thorough investigation.
- Answer phone calls, assist clients by answering their questions, and giving them assurance when concerns arise.
- Review, evaluate, and settle on bodily injury claims
- Met and surpassed company requirements and contributed to company goals
Claims Adjuster
Fred Loya Insurance Company
05.2009 - 06.2010
- Handle 1st and 3rd party claims. To conduct thorough investigations on third party claims to determine liability.
- Follow company procedures and understand insurance laws and regulations for the states of California, Colorado, New Mexico, and Texas.
- Responsible for answering and responding to Arbitrations with the goal to convince the panel on liability decision made by creating contentions proven with evidence by thorough investigation.
- Answer phone calls, assist clients by answering their questions, and giving them assurance when concerns arise.
- Review, evaluate, and settle on bodily injury claims.
- Manage rental time frames
- Identify and assess comparative negligence where due and apply according to state.
Team Leader (DBS Division)
Convergys Corp.
11.2005 - 02.2009
- Responsible for the day-to-day supervision of 18 Customer Service Representatives in an inbound call center environment for the DirecTV Project.
- Ensured that each CSR were coached on behaviors that affected their performance on call metrics and constructive feedback was given to improve performance to meet customer and client expectations.
- Developed success plans to effectively address the performance impacting behaviors to maximize CSR performance and productivity.
- Handled Escalated Calls to resolve inbound Customer Service Issues.
- Monitored and Evaluated CSR’s calls and identified and addressed coaching opportunities.
- Ensured that each CSR’s Attendance Records, One on One Forms and Personnel files were up to date and accurate.
- Achieved and surpassed company set Goals, by setting up success plans with the use of the follow up/follow through skill
- Met or exceeded all company deadlines.
- Assisted as a Point of Contact, responsible for a Core Team of 6 Team Leaders and 108 CSR’s in the absence of my Current Manager when requested on several occasions.
- Collaborate with our client, and site senior leadership team, and peers to find solutions to increase customer satisfaction and increase revenue.
- Create and distribute best practices, among peers to help create a solid team that drives the business to the next level.
- Direc TV Call Center Project
Staff Supervisor
The Car Spa
03.2005 - 11.2005
- Responsible for the day-to-day supervision of 20 employees.
- Handled all customer complaints and concerns.
- Maintained Inventory Control and purchasing supplies.
- Opened and Closed the Cashier daily for the front line Cashier.
- Assisted in detailing and washing cars.
- Inspected cars during and after carwashes to ensure quality cars were washed correctly to ensure Customer Satisfaction.
Education
Bachelors Degree - Business Administration
S.T.C.
McAllen, TX12.2008
Bachelors - Business Administration
U.T.P.A.
Edinburg, TX05.2005
High School - undefined
La Joya H.S
La Joya, TX05.2004
Skills
- Microsoft Word, Excel, Power Point, Publisher, Flash Four, Front Page, Typing 45 wpm, 10 key by touch, Fax, Lotus Notes, Avaya CMS, Meridian Max Nortel, Total View IEXARMS (enterprise), CCC ONE, right fax, ISO claimsearch
- OSHA regulations
- Construction scheduling
- Blueprint reading
- Subcontractor supervision
- Blueprint interpretation
- Construction management
- Permit acquisition
- Site safety management
- Project budgeting
- Materials procurement
- Blueprints
- Equipment inspection
- Cost estimation
- Environmental awareness
- Project leadership
- Daily reporting
- Quality control
- Construction supervision
- OSHA compliance
- Decision-making
- Critical thinking
- Safety oversight
- Customer relations
- Equipment operation
- Heavy lifting
- Construction vehicles operation
Certification
- Completed Property, Casualty, and Surety adjuster pre-license training course conducted by AAA training UNLIMITED
- Licensed by The State of Texas Department of Insurance
- License# 1573607
Hobbies and Interests
Spending time with my family, Hunting, Salt Water Fishing, 4 Wheeling, Golfing, Nascar, and football
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Construction Superintendent
Maverick Midstream Services
03.2013 - 02.2025
Laborer
Holloman Construction
05.2012 - 02.2014
Warehouse Manager
Angelitos DME
02.2011 - 05.2012
Claims Adjuster
Pronto Insurance Company
06.2010 - 01.2011
Claims Adjuster
Fred Loya Insurance Company
05.2009 - 06.2010
Team Leader (DBS Division)
Convergys Corp.
11.2005 - 02.2009
Staff Supervisor
The Car Spa
03.2005 - 11.2005
Bachelors - Business Administration
U.T.P.A.
High School - undefined
La Joya H.S
Bachelors Degree - Business Administration
S.T.C.
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