Guadalupe Rojas

• Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
• Confirmed appointments, communicated with patients, and updated patient records.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Collected payments, processed transactions and updated relevant records.

• Answer multiple call lines

• Assisted in Spanish/English translations between patients, physicians, and medical staff.

• Address patient and clinical staff or concerns using excellent customer service skills.

• Patient registration procedures and ensures that all necessary patient forms are provided and filled out for the clinic visit.

• Communicate with patient staff and providers regarding patient arrivals delays and clinic processes.

• Verifies insurance benefits and identifies correct plan codes that drive reimbursement (i.e.Capitated allowance vs. per diem or discount of charges.).

• Schedules new patient referrals, follow up appointments for patients, confirms patient

appointments verifying patient demographics and insurance information.

• Responds to customer questions with prompt information and /or service related to

appointment status wait time or unanticipated problems while being culturally sensitive.

• Performs other duties and provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying faxing mailing and filing documents; and collecting and distributing mail.

• Serves in key role to assure most efficient patient throughput in exam rooms.

• Provided industry-leading customer service solved 75 cases per day resulting in a 98% customer satisfaction score building brand loyalty by providing exceptional support with wayfinding product information and purchase processing.
• Coordinated complex calendar for 20+ staff and managers, overseeing meeting logistics to ensure adequate time to discuss critical business decisions. Oversee strategy and workflow for a team of 8, leveraging a consistent approach to relationship building, recognition and communication to generate continuously improving performance