Guadalupe Romero
White Plains,NY
Summary
Medical Administrative Assistant with strong customer service skills and ability to remain professional under stressful situations. Excellent communication, patience, and time management skills. Committed to working closely with patients, families, and other professionals in providing well-rounded care. HIPAA compliant.
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Check-in Representative
Memorial Sloan Kettering
West Harrison, NY
09.2023 - Current
- Greeted patients upon arrival and answered any questions they had about their visit.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Provided patients service by answering questions.
- Identified needs of patients promptly and efficiently.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Utilized active listening and communication skills to address patients inquiries and escalate issues to supervisor.
- Ensured that proper follow up was completed after each interaction with patient.
- Answered patient questions and fielded complaints to resolve issues.
Lead Teller
Wells Fargo
White Plains
06.2019 - Current
- Educate clients on digital and self-service opportunities
- Enforce operational controls to mitigate losses
- Lead daily meetings to share new information, update policies, and outline objectives to staff.
Teller
Wells Fargo
White Plains
08.2017 - 05.2019
- Verified integrity of deposit checks and money orders to protect against fraud
- Complied with banking laws, regulations and company security and operational procedures
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Handled diverse customer needs to develop and retain loyal relationships.
Education
Associate’s Degree - Liberal Arts – Social Science
Westchester Community College
01.2022
High School Diploma -
White Plains High School
06.2014
Skills
- Leadership
- Organization
- Risk mitigation
- Active listening skills
- Problem-solving
- Prioritization
- Attention to detail
- Staff training
- Time Management
Training
Certified Medical Administrative Assistant, A2A7Р3K9, 06/2022, Valhalla, NY, Southern Westchester BOCES
Timeline
Check-in Representative
Memorial Sloan Kettering
09.2023 - Current
Lead Teller
Wells Fargo
06.2019 - Current
Teller
Wells Fargo
08.2017 - 05.2019
Associate’s Degree - Liberal Arts – Social Science
Westchester Community College
High School Diploma -
White Plains High School
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